Vice President of Ticketing | Full-Time | Moody Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

The Vice President of Ticketing serves as a key member of the venues leadership team responsible for the strategic vision operational excellence and revenue optimization of all ticketing functions at Moody Center (excluding University of Texas basketball games). This leader will build mentor and inspire a high-performing team while establishing industry-leading standards in ticketing operations.

This role will lead the development and execution of best-in-class ticketing strategies across a diverse portfolio of concerts entertainment and rental events while fostering strong partnerships with promoters industry stakeholders and ticketing platforms including Live Nation and Ticketmaster. The Vice President will drive innovation in ticketing technology analytics and customer experience ensuring scalable systems operational integrity and alignment with organizational goals.

This role pays an annual salary of $125000-$145000 and is bonus eligible.

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until July 10 2026.

AtMoody Center in Austin Texas we are a championship organization that serves our fans community and business partners through world-class sports entertainment and believe our employees are our greatest assets. We strive to create a culture that empowers and inspires our employees to goabove and beyondfor our clientspatronsand community.

Moody Center is Austins new arena that gave the Live Music Capital of the World the world-class arena it deserves. Moody Center is a premiere 15000 seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts the new arena is home to The University of Texas Womens and Mens basketball games family shows and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group Live Nation/C3 Presents The University of Texas at Austin and Minister of Culture Matthew McConaughey. Moody Center has been recently named the Arena of the Year by Pollstar andby the Academy of Country Music.

We want you to join our team and create the mostelectricentertainment experience in thenation.

• Oversee the creation configuration and management of all event builds within Ticketmaster including manifest integrity and inventory controls.
• Build lead and develop a high-performing ticketing team fostering a culture of accountability innovation and service excellence.
• Partner with senior leadership promoters and internal stakeholders to align ticketing strategies with overall business objectives.
• Lead the strategic management of ticket holds scaling and inventory allocation across approximately 125 annual events.
• Provide data-driven insights and forecasting to inform pricing strategies inventory management and sales performance.
• Ensure best-in-class box office operations including continuous improvement of policies procedures and service standards.
• Cultivate and maintain strong relationships with promoters artist representatives and ticketing partners.
• Act as the primary liaison with promoter partners and Ticketmaster to ensure alignment on systems strategy and execution.
• Collaborate cross-functionally with Premium Marketing Finance and Operations to deliver seamless event execution.
• Assist in the preparing implementing and controlling all aspects of Premium member ticket renewals pricing incoming payments and payment plans.
• Support and aid in the hiring managing and training of ticket office staff.
• Act as lead in software including training for staff and actively seeking out knowledge in all software in order to be the team expert in technology as it relates to the ticket office and ticketing.
• Ensure compliance with PCI standards and all applicable regulatory and organizational policies.
• Establish clear performance expectations provide coaching and support professional development across the department.
• Champion a collaborative team-oriented environment that drives engagement and results.
• Work as the main facilitator for reconciliations with the finance department.
• Communicate openly with Premium Sales department on all aspects of ticket operations.
• Ensure supplies necessary are available for ticket operations (ticket stock season tickets forms envelopes etc.).
• Act as one of the primary Mangers on Duty at assigned events held at arena.
• Other duties as assigned.

• Bachelors degree in Business Sports Management Entertainment Management or related field (or equivalent experience).
• 10 years of progressive experience in ticketing operations. Experience with large-scale events in a concert setting at an arena (15000) stadium or similar is preferred.
• Extensive expertise in Ticketmaster products including Host Archtics (advanced/super user) TM1 TM Entry and mobile ticketing technologies.
• Proven track record of leading ticketing strategy revenue optimization and operational excellence at an enterprise level.
• Demonstrated leadership experience managing and developing high-performing teams in a fast-paced environment.
• Strong financial acumen with experience in reporting forecasting and reconciliation processes.
• Proficiency in CRM systems (e.g. Salesforce) and Microsoft Office Suite.
• Proficient in MS Office with Salesforce or similar CRM experience.
• Strong written and verbal interpersonal skills.
• Ability to effectively collaborate with internal teams and external stakeholders with a positive attitude professionalism resourcefulness and integrity.
• Ability to work flexible hours including evenings weekends and holidays.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.