KEY RESPONSIBILITIES
1. Guest Experience & Corporate Representation
* Greet and register visitors professionally; ensure a seamless check-in process
Provide concierge-level service for executives investors clients and VIPs
Escort visitors guide tours and facilitate conference room coordination
Deliver small hospitality services (beverages seating meeting preparation)
Maintain a polished welcoming lobby environment aligned with corporate brand

2. Corporate Brand & Lobby Management
Maintain lobby décor signage awards displays and digital information
Coordinate seasonal or event-related lobby updates
Serve as the face of the company ensuring all interactions reflect professionalism and company values

3. Facilities & Maintenance Support
Assist with reporting building issues via CMMS or direct communication (e.g. lighting HVAC doors elevators plumbing) promptly
Vendor/Contractor management (sign-in/sign-out logs program binder management)
Supply order coordinator (order janitorial and maintenance supplies)
Support emergency response and safety protocols as the initial on-site point of contact

4. Administrative & Operational Support
Track and manage visitor logs badges and contractor access
Maintain accurate reporting for visitor trends facility observations and safety checks
Provide support for internal events including AV catering and meeting room preparation
Support corporate services in ad-hoc administrative and operational tasks as needed

5. Data Reporting & Continuous Improvement
Maintain monthly reports summarizing visitor activity maintenance trends and lobby operations
Suggest operational improvements based on observations to improve efficiency safety and experience
Collaborate with Facilities and Security teams to identify recurring issues and preventative measures

QUALIFICATIONS
High school diploma required; associate or bachelors degree preferred
Prior experience in corporate reception hospitality or concierge services strongly preferred
Professional demeanor with strong interpersonal and communication skills
Ability to manage multiple tasks and anticipate needs proactively
Basic familiarity with CMMS systems building operations and safety protocols
Strong attention to detail discretion and ability to handle confidential information

KEY COMPETENCIES
Executive presence and polished professional appearance
Guest-centric mindset with exceptional service orientation
Proactive observation and problem-solving skills
Strong collaboration with maintenance security and corporate services teams
Ability to balance operational tasks with high-level hospitality

WORK ENVIRONMENT

This role operates in a professional office environment. This role routinely uses standard office equipment such as computers phones and printers to accomplish tasks. Business casual attire is required while conducting meetings or events where the team or clients are present. May use appropriate safety apparel as needed for field work.

PHYSICAL DEMANDS

The physical demands described below are representative of the essential functions required to perform this position successfully. Reasonable accommodations will be made to enable individuals with disabilities to perform these duties.

In the course of performing this role the employee is regularly expected to:

• Communicate clearly and professionally with executives clients visitors and team members ensuring accurate and courteous exchange of information.
• Maintain a polished and professional appearance that reflects the companys corporate brand and values.
• Operate standard office equipment including computers telephones audiovisual systems and other office technology.
• Sit or stand for extended periods reach lift or carry items weighing up to 50 pounds and perform tasks requiring manual dexterity.
• Participate actively in team discussions collaborate effectively and uphold a safe welcoming and positive environment for employees and visitors alike.

C&W Services is an Equal Opportunity employer to all protected groups including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services please call the ADA line at 1- or email. Please refer to the job title and job location when you contact us.