Customer Experience Specialist

Position Summary

REMAX is seeking a detail-oriented Customer Experience (CX) Specialist. This position provides essential operational support to the CX team and plays a key role in ensuring surveys reporting documentation and communications run smoothly. This role builds and tests surveys in Qualtrics maintains recurring event-survey reporting manages content on the CX SharePoint site supports internal communications and ensures high-quality execution of CX programs.

The ideal candidate is detail-oriented organized techâsavvy and energized by supporting work that improves customer insight and customer outcomes.

Key Responsibilities

Reporting & Analytics Support

• Refresh recurring reports (e.g. event or postâinteraction surveys) following established templates and processes.
• Perform initial QA on reporting data:
  • Validate counts filters segments and date ranges
  • Confirm trends look accurate and consistent with prior data
• Distribute dashboards or summary updates according to cadence and stakeholder lists.
• Maintain trackers for survey performance response rates and reporting schedules.

Internal Communications Support

• Draft internal update emails release notes and announcements related to surveys reporting cycles and CX program changes.
• Post communications to SharePoint Teams channels or distribution lists.
• Support the CX Analysts with preparation of content for readouts workshops and presentations.
• Serve as the primary maintainer of the CX SharePoint site.
• Update pages upload new materials archive outdated content and maintain clean structure and version control.
• Manage SharePoint permissions according to governance standards.

Program Support & Coordination

• Assist with preparation for CX workshops including journey mapping persona sessions and insight readouts.
• Take notes prepare artifacts and handle logistics (invites room setup virtual tools).
• Maintain CX team calendars project trackers and documentation repositories.
• Support ad hoc tasks across the CX program portfolio.

Qualtrics Survey Management

• Build surveys in Qualtrics using approved instruments applying appropriate logic embedded data branching and branding.
• Conduct end-to-end QA and testing.
• Manage survey versions change logs and launch schedules.
• Troubleshoot issues and escalate to the CX Analysts or Director when needed.

AgentRecruitmentResource

• Engage and build relationships with potentialnew REMAX agentsthrough personalized high-touch recruitment strategies.
• Serve as the primary point of contact for candidates guiding them through the recruitment process with professionalism and attention to detail.
• Conduct discovery meetings explain the REMAX value proposition and address candidate questions and concerns.
• Collaborate with theMarketing and Educationteamsto ensure alignment on recruitment goals and processes.

Qualifications

Education & Experience

• Bachelors degree in Business Administration Data Analytics Marketing Customer Experience or a related field.
• Experience in process design development and improvement.
• 12 years of experience in coordination project support operations research marketing or related field.

Skills & Competencies

• Strong analytical and problem-solving skills with a focus on translating data into actionable insights.
• Familiarity with CRM tools like Salesforce or Zendesk.
• Excellent communication skills both written and verbal to present data insights effectively to stakeholders.
• Strong organizational skills and ability to manage multiple projects simultaneously.

Personal Attributes

• Customer-focused mindset with a passion for improving experiences and delivering value.
• Detail-oriented and curious with a drive to uncover root causes and solutions.
• Collaborative team player who thrives in a dynamic fast-paced environment.

Salary Range:

$55000 - $62000

Actual compensation offered to candidate will be finalized at offer and may be above or below the posted range due to skill level experience industry specific knowledge education/certifications or geographic location. The offer rate represents one component of the total compensation package. Additional compensation for this position may include annual bonus eligibility or other incentives based on the position.

Why REMAX

REMAX Headquarters is located in Denver CO in the heart of Denvers thriving Tech Center. We also offer remote roles for those outside the metro area. Our competitive benefits package includes programs to support your physical emotional and financial well-being:

Stay Healthy

• Comprehensive medical dental and vision insurance
• Health savings account with employer contribution
• Flexible spending account (medical & dependent care)
• Voluntary critical illness hospital indemnity and accident coverage
• Short-term disability paid at 100% after 1 year

Prepare for Your Future

• 401(k) plan with generous company match & immediate eligibility
• Free financial advisor service
• Company-paid life and AD&D insurance short-term and long-term disability

Feel Supported

• Generous paid time off package includes 15 paid holidays and generous PTO
• Hybrid or remote positions and flexible hours
• Monthly home office subsidy
• Paid parental leave benefits
• Paid caregiving adoption and foster leave benefits
• Monthly ClassPass contribution
• Employee assistance program including free counseling sessions
• Tuition reimbursement program
• Pet insurance discount
• Recognition program

RE/MAX LLC & Motto Mortgage

Now is your opportunity to join a global industry-leading organization behind one of the most recognized names in real estate. RE/MAX exists to help entrepreneurs thrive. Through RE/MAX and Motto Mortgage franchises we deliver the tools technology and support that power a worldwide network of agents brokers and business owners.

When you join our team you are expected to do your best work and help others do the same. We move with urgency. We focus on results. We listen to our customers and build solutions that make their businesses stronger. We value people who take ownership act with integrity and push for better every day. Collaboration matters here. So does accountability. When we succeed we succeed together.

RE/MAX Holdings Inc. is proudly headquartered in Denver Colorado. Certain roles may be location specific however in addition to Colorado we welcome qualified candidates in the following states: Arkansas California Florida Georgia Illinois Massachusetts Michigan Ohio and Texas!

We are an equal opportunity employer committed to fair and inclusive hiring practices. Employment decisions are based on qualifications merit and business needs without regard to any legally protected status.

Application Deadline: April 23 2026

Required Experience:

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