Specialist III, Quality (National IKC)

Posting Date

Job Description: Quality Specialist (V523)

Job Title: Quality Specialist (V523)
Department/Team: IKCA Quality Team (National Team)
Reports To: Supervisor IKCA National Team (Indirect reporting to Senior Manager National IKC)
Direct Reports: None (0)

Position Overview

The Quality Specialist plays a crucial role in standardizing IKCA process and special project audits. The role is responsible for quality review of all aspects of IKCA workflow.

Core Responsibilities

• Process Auditing & Compliance: Conduct comprehensive process audits for all IKCAs (Levels 14) to ensure strict compliance with standardized procedures.

• Trend Identification: Collaborate closely with IKCA Supervisors and Senior IKCAs to identify audit trends knowledge gaps and areas for operational improvement.

• Data Management & Accuracy: Ensure accuracy and timeliness in critical data entry tasks including TOC entries immunization records labs and appointment updates.

• Cross-Functional Support: Support cross-functional teams with national data initiatives such as proactive record retrieval immunization and lab tracking.

• Process Improvement: Continuously identify opportunities for process improvement and provide actionable data-driven insights to leadership.

• Special Operations: Assist in Special Operations tasks as part of broader national team efforts and strategic initiatives.

• Training & Development: Support training development for National Team needs.

Required Competencies & Qualifications

Advanced IKCA Experience highly preferred

• Attention to Detail: Strong attention to detail paired with a highly process-oriented mindset.

• Analytical Skills: Excellent analytical capabilities with familiarity navigating data management tools (e.g. Excel Tableau Cerner).

• Communication: Effective and clear communication skills both written and verbal.

• Autonomy & Time Management: Ability to work independently manage multiple priorities and execute tasks in a fast-paced environment.

• Adaptability: High comfort level with ambiguity and demonstrated success navigating change management.

• Continuous Improvement: Proven leadership capabilities in identifying and driving process improvements.

• Collaboration: Strong cross-functional collaboration and interpersonal skills to build relationships across teams.

• Audit Expertise: Advanced understanding of audit methodologies and compliance standards.

• Mentorship: Capacity to mentor peers share best practices and assist in leading team-wide initiatives.

What Well Provide:

More than just pay our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits:Medical dental vision 401(k) match paid time off PTO cash out
• Support for you and your family:Family resources EAP counseling sessions accessHeadspace backup child and elder care maternity/paternity leave and more
• Professional development programs:DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVitas online training platform StarLearning.

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At DaVita we strive to be a community first and a company second. We want all teammates to experience DaVita as a place where I belong. Our goal is to embed belonging into everything we do in our Village so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited hired assigned and promoted without regard to race national origin religion age color sex sexual orientation gender identity disability protected veteran status or any other protected characteristic.

This position will be open for a minimum of three days.

Required Experience:

IC