Workforce Management Program & Technical Enablement Lead

Innovate with purpose

At BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team thats ready to tackle challenges and build cutting-edge solutions. We value purpose drive and curiosityand we thrive in a fast-paced ever-changing environment. Whether in one of our offices in San Jose CA Draper UT or in a remote-eligible role BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. Were committed to building a workplace that fosters inclusion and diverse perspectives valuing each persons unique skills and experiences. Wed love to hear from youyou might be just what were looking for whether in this role or another.

Lets give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

Join the CXO Shared Services team at BILL where we drive operational excellence and enable scalable growth for a dynamic customer-centric fintech leader. As the WFM Program & Technical Enablement Lead you will play a pivotal role in ensuring our workforce is optimally aligned to business needs directly impacting customer experience and operational efficiency. This is an opportunity to shape how BILL anticipates plans and adapts to rapid changemaking a tangible difference in a high-growth environment.

Responsibilities:

• Serve as the Calabrio platform subject matter expert administering system configurations unlocking native forecasting scenario modeling and reporting capabilities to maximize tool utilization and protect scheduling accuracy across the BPO network.
• Audit scheduling efficacy and forecast accuracy produced by offshore WFM partners identifying gaps in quality and compliance and escalating findings through the appropriate governance channels to maintain program integrity.
• Standardize WFM data and KPI reporting across the Site WFM WaaS and BILL WFM ecosystem establishing a single source of truth that ensures consistency and enables reliable performance visibility across the onshore/offshore model.
• Lead technical onboarding for new offshore WFM resources ensuring partners are trained on Calabrio workflows scheduling standards and BILLs WFM processes before assuming production responsibilities
• Ensure WFM scheduling practices remain compliant with applicable labor laws and internal policies conducting routine process audits and serving as a check-and-balance on offshore execution to mitigate operational and compliance risk.

Wed love to chat if you have:

• 3-5 years hands-on experience administering Calabrio WFM including system configuration scheduling builds and reporting not just as a user but as someone who owns the tool.
• A track record of working in a split onshore/offshore BPO environment with an understanding of how to maintain data consistency audit partner outputs and hold vendors accountable to program standards.
• Strong analytical instincts and a high bar for data integrity with the ability to identify discrepancies across reporting layers ask the right questions and drive toward a single source of truth.
• Experience bridging the gap between WFM strategy and day-to-day execution translating leadership priorities into structured processes governance frameworks and scalable operational workflows.
• A continuous improvement mindset with the ability to identify underutilized system capabilities and build the case and the roadmap for closing the gap between what the tools can do and how they are currently being used.

Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.

Whats in it for you

Redefining how businesses automate their work is a fast-paced exciting and fun environment. But we also have benefits and perks to ensure the magic isnt only experienced by our customers but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL:

• 100% paid employee health dental and vision plans (choose HMO PPO or HDHP)
• HSA & FSA accounts
• Life Insurance Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11 Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

Dont believe us Check out our culture benefits and teams on our career site LinkedIn Life or YouTube pages.

BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories perspectives and experiences of our team members. We welcome people of all backgrounds abilities and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent inclusive hiring process that reflects our values. If you need accommodations at any stage please contact . To ensure a fair evaluation our Candidate Integrity Policy prohibits the use of unapproved external assistance including generative AI during live interviews or assessments. Doing so will result in a review and potential disqualification.

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.