Quality Assurance Specialist III

In a rapidly changing world HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds largest insurance brokers our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

THE OPPORTUNITY:

This position is responsible for quality control to ensure the broker standards are being met.

Each Quality Assurance Specialist will have a specific area of responsibility including: Auditing including brokerstandard audits; support services (Patra I-support); EPIC data analysis; report generation; SharePointmanagement; account transition desk; leading projects; and licensing/surplus lines.

DUTIES & RESPONSIBILITIES:

The essential duties contained in this job description reflect general details as necessary to describe theprincipal functions of this job the level of knowledge and skill typically required and the scope of should not be considered an all-inclusive listing of work requirements. Individuals may perform other dutiesas assigned including work in other functional areas to cover absences equalize peak work periods orotherwise to balance the workload.

• Provide Team Leaders SOMs Directors and VPs information and reports to identify training needscomplete internal audits review work and timelines assist with accountability of broker standards andworkflows and monitoring of any performance improvement plans.

• Work with the P&C Practice Leader SVP and VP of Operations Service Operations Mangers TeamLeaders Director of Agency Bill Specialists and others to assist with implementation of projectsprocedures and directives. Represent the Quality Assurance team to other teams from time to time.

• Provide feedback regarding service issues training or areas where company may have a need forimproved performance and productivity by an individual team or process. Ensure broker servicestandards are being met and if not provides report to the Director of Quality Assurance & Compliance.

• Assist Team Leaders and SOMs with their responsibilities and accountabilities for their team byproviding information or details needed to ensure accuracy and appropriate use of EPIC.

• Identify and report additional training needs by completing internal audits of employees work. Identify additional training needs of all employees for standards EPIC and addition recommendareas of improvement needed in workflows and standard operating procedures.

• Perform internal audits and send to Director of Quality Assurance and/or VPs SOMs and Team Leadersas appropriate to ensure quality control of procedures workflows and communication to clients.

• Provide needed information to the Sr. VP and VP Operations for the Service Staff Incentive.

• Initiate and support change requests to EPIC. Knowledgeable on how to input tickets.

• Regularly participate in or lead projects to improve internal processes as well as individual issuesincluding sensitive/confidential projects.

QUALIFICATIONS:

• Degree certification or equivalent experience strongly preferred

• P & C Insurance Producer License Required

• Strong Epic & Patra procedure knowledge

KNOWLEDGE / SKILLS / ABILITIES:

• Five or more years of experience in insurance or experience in analysis in another industry.

• Enthusiasm: must be team-oriented positive highly energetic and results-oriented.

• Conscientiousness: must maintain and achieve a high standard of professional and personalexcellence.

• Demonstrated independent judgement and decision-making

• Strong organizational skills with the ability to multi-task and prioritize for self as well as for others.

• Proactive approach to problem-solving

• Effective oral and written communication and interpersonal skills

• Accepts responsibility for own actions; reacts well under pressure follows through on commitmentswith the ability to meet deadlines in a timely and efficient manner.

• Overall proficiency with hardware software systems and computer literacy

• Knowledgeable of Hubs processes and is considered an subject-matter expert (SME) in these areas

WORKNG CONDITIONS AND PHYSICAL DEMANDS:

The physical and environmental demands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job. Reasonable accommodations may bemade to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job the employee is regularly required to sit; use hands fingers and talkor hear. The employee must occasionally lift and/or move up to ten pounds. Specific vision abilities requiredby this job include close vision on computer monitor.

WHY CHOOSE HUB

Throughout our network of more than 450 HUB offices in North America we offer a competitive exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB we believe in investing in the future of our employeesandprovide continuous opportunitiesfor growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options thatarerooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse challenging work environment with financial security and career satisfaction.

HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations. The EEO is the Law poster and its supplement is available here at Policy

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the US Recruiting Team toll-free at or. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

The expected salary range for this position is $81000 - $85000k depending on geographical location and will be impacted by factors such as the successful candidates skills experience and working location as well as the specific positions business line scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance FSA HSA and 401(k) accounts paid-time-off benefits and eligible bonuses equity and commissions for some positions.

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LIKE US SO FAR

Take the first step toward creating a future that combines a diverse challenging work environment with financial security and career satisfaction. Apply online today!

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity national origin religion age color sex sexual orientation gender identity disability or veterans status or any other characteristic protected by local state or federal laws rules or regulations.

E-Verify Program

We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact the recruiting team. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.