Operations Coordinator

Pavion Connects and Protects by providing innovative fire security and communication integration solutions to customers across 70 U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise healthcare education government data center and retail industries.

As a global leader Pavion specializes in the design installation service and maintenance of cutting-edge fire alarm systems critical communications video surveillance access control and advanced AV technologies. Our mission is to bring clarity and transformation to safety security and communication through integral technology and radical service.

With a commitment to safety reliability and operational excellence Pavion ensures scalable future-ready solutions tailored to meet and exceed our clients needs. Learn more at

Pavion and our family of companies are seeking a talented and motivated Operations Coordinator to join our security business unit.

Primary Responsibilities:

• Respond to end user/customer-reported issues via inbound and outbound phone and email communications (i.e. updating customers providing instruction tech support coaching negotiating etc.)
• Determine the appropriate course of action and follow through to ensure resolution
• Coordinate projects related to security solutions (i.e. CCTV systems) to include scheduling ordering equipment communicating with onsite personnel updating customer on status ensuring work completed per scope
• Perform data entry in workflow system for transactions and tasks logging activity reporting generating work orders shipments and other tasks related to a service request
• Manage costs margin and budget on individual or group work orders as well as handling warranty and non-warranty ownership of all billable items and services incurred to complete a service scope
• Assist with permitting:Certificates of insuranceState contractors license DIR RegistrationGeneral electrician state certificate for each employeeUpdated safety certificationsEmployees union dispatch slipsW9DAS 140 & 142Letter of assentPreliminary notice andCertified payroll

• High School Diploma or equivalent
• 2 years of customer service dispatch and/or tech support experience
• Well versed in all compliance documentation for construction projects. Understand fire projects and can assist with permitting.
• Security clearance

• Organizational skills
• Able to navigate computer based ticketing system
• Experience managing schedules
• Strong multi-tasking and documentation skills
• Detail oriented and analytic problem solver
• Mechanical/technical aptitude
• Customer service attitude
• Ability to multi-task under pressure
• Time management and ability to meet deadlines

Compensation based on experience: $28-32/HR

Disclaimer:This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment.

Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.

Required Experience:

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