IT Support Lead

Peraton is seeking a skilled and motivated IT Support Lead Associate to join our Corporate IT team based in Silver Spring MD.

Responsibilities include:

• Endpoint Support:
• • Provide advanced support forWindows Linux and Macdesktops laptops and other endpoints including hardware and software diagnosis troubleshooting and maintenance.
  • Perform imaging installation configuration and patching of endpoints to ensure systems remain reliable and secure.
• A/V Support:
  • Set up and maintainAudio/Visual systemsfor on-siteand remote collaboration including video conferencing tools projectors digital displays and microphones.
  • Troubleshoot and resolve A/V system issues to ensure seamless communication and presentations.
• Network Touch Labor:
  • Perform basic network-related tasks including patching network cables resetting network devices (e.g. switches routers) and verifying connectivity for endpoint devices.
  • Collaborate with network engineers to investigate and resolve more complex networking issues.
• Leadership & Advisory:
  • Act as an onsite lead and escalation pointfor advanced technical issues.
  • Contribute to the development of documentation knowledge bases and standard operating procedures (SOPs).
  • Participate in IT operations projects and recommend process improvements to enhance support delivery.
• Problem-Solving & Communication:
  • Triage prioritize and address user-reported issues with a focus on root cause resolution.
  • Communicate effectively with users at all levels providing technical solutions in a clear and accessible manner.

Required Qualifications:

• Education:
  Bachelors degree in Information Technology Computer Science or a related field OR equivalent industry certifications with relevant experience.
• Experience:
  • A minimum of5 yearsof IT support or generalist experience.
  • Demonstrated ability to support bothWindowsandLinuxoperating systems in enterprise environments.
  • Experience withA/V systemsand familiarity with platforms like Zoom Microsoft Teams WebEx or other conferencing tools.
  • Basic networking knowledge and hands-on tasks such as patching network cables and troubleshooting connectivity issues.
• Skills:
  • Strong problem-solving and multitasking abilities with the ability to work independently or as part of a team.
  • Excellent written and verbal communication skills capable of translating technical concepts into user-friendly language.
  • Customer-focused mindset with demonstrated ability to successfully collaborate with both technical and non-technical stakeholders.
• Clearance:
  • Ability to obtain a TS Clearance

Preferred Qualifications:

• Certifications such asCompTIA ANetwork or vendor-specific certifications (e.g. Microsoft MCSA/MCSE Red Hat RHCSA).
• Experience supporting secure or classified environments.
• Familiarity with MacOS enterprise administration
• Familiarity with endpoint management tools (e.g. SCCM JAMF or similar solutions).
• Experience in mentoring or leading small teams/projects is highly desirable.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.