Software Dev Eng II Mobile Observability, Builderworks

Are you passionate about building the systems that help engineers understand whats really happening inside mobile apps used by hundreds of millions of customers Our team is building the next generation of mobile observability at Amazon starting with the Amazon Shopping app and extending across Amazons mobile portfolio. Youll work at the intersection of mobile engineering and distributed systems designing and building crash reporting performance monitoring tracing and telemetry infrastructure that gives app builders deep real-time visibility into the health and behavior of their systems.


Key job responsibilities
- Design build and maintain mobile observability SDKs and services for both Android and iOS platforms serving hundreds of engineering teams
- Drive the integration and extension of observability platforms including evaluation proof-of-concept and production rollout
- Build and evolve telemetry pipelines for crash reporting performance monitoring distributed tracing and real-time alerting at Amazon scale
- Create modular extensible observability components for adoption across Amazons mobile app portfolio
- Collaborate with cross-functional teams to define observability standards metrics and SLAs


A day in the life
Youll spend your time designing and building observability infrastructure that powers one of the most-downloaded shopping apps in the world. On any given day you might be:

- Integrating and extending our next-generation mobile observability platform to unlock capabilities like session replay remote workflows and real-time alerting
- Building and evolving OpenTelemetry-based tracing infrastructure to give teams end-to-end visibility from mobile client to backend services
- Designing modular observability components (metrics error reporting logging) that make observability a first-class citizen in every Amazon mobile app
- Building systems to measure and alert on app stability crash rates ANRs and feature health across Android and iOS
- Evaluating and integrating observability providers defining evaluation criteria running proof-of-concepts and building abstraction layers that let us swap providers without disrupting hundreds of partner teams
- Working across both Android (Kotlin/Java) and iOS (Swift/Objective-C) codebases building client-side SDKs and wrappers that thousands of engineers depend on daily
- Collaborating with performance stability and partner teams to define metrics set SLAs and drive down crash rates

Youll own projects end-to-end from design through implementation testing and production rollout and your work will directly impact the reliability and performance experience of hundreds of millions of Amazon customers.

About the team
The Mobile Observability team builds and operates the components services tools and APIs that give app builders deep visibility into the health and behavior of their systems. We create the foundation for metrics and telemetry across the Amazon Shopping app.

Were a small high-impact team within Mobile Shopping Foundation the org that owns the core of the Amazon Shopping app and builds the foundation that feature teams build on top of. Our products span crash reporting session replay error reporting distributed tracing and stability metrics across Android and iOS.

Were in the middle of a major platform evolution: migrating to a next-generation observability platform building modular observability components and defining what mobile observability looks like across all of Amazons mobile apps not just Shopping. If you want to shape the future of how Amazon understands its mobile apps this is the team.

- 3 years of non-internship professional software development experience
- 2 years of non-internship design or architecture (design patterns reliability and scaling) of new and existing systems experience
- 1 years of software development engineer or related occupational experience
- 1 years of designing and developing large-scale multi-tiered multi-threaded embedded or distributed software applications tools systems and services using: C# C Java or Perl experience
- 1 years of Object Oriented Design experience
- Bachelors degree or foreign equivalent in Computer Science Engineering Mathematics or a related field
- Experience programming with at least one software programming language

- 3 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
- Bachelors degree in computer science or equivalent
- Experience in debugging profiling and implementing software engineering best practices in large-scale systems

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 143700.00 - 194400.00 USD annually