Client Executive

Client Executive

Location: United Kingdom Hybrid Working Model: Hybrid (one day per week in central London plus 1-2 days client/prospect visits) Specialism: IAM Sales / Account Management Language: Fluent English required

ABOUT US

At Intragen we are Europes trusted partner in Identity and Access Management (IAM) providing cutting-edge cybersecurity solutions to safeguard digital identities for leading global companies. From IAM and PAM to IGA and CIAM we deliver comprehensive solutions using top-tier tools like One Identity Okta SailPoint and CyberArk.

Were driven by a simple vision: putting identity at the heart of our clients security strategy. We operate with core values that emphasise People First One Team Client-Centricity and Innovation.

THE OPPORTUNITY

We are looking for an experienced Client Executive to join our UK sales team a dual-focus role that combines identifying and winning new business opportunities with managing and growing our established UK client base. You will take ownership of a portfolio of existing clients building deep relationships and expanding our IAM solutions within those accounts while also proactively developing new logo opportunities to drive growth across the region. You will be the primary point of contact for your clients working closely with our technical and delivery teams to ensure their needs are met and exceeded.

This is a hybrid role you will primarily work remotely but will be expected to travel to our central London office one day per week and visit clients and prospects in person 1-2 days per week.

KEY RESPONSIBILITIES

New Business Development

• Proactively identify and pursue new business opportunities building a pipeline of prospects across target industries and market segments.
• Initiate meaningful conversations with potential clients to understand their IAM challenges and position Intragens solutions effectively.
• Execute targeted sales campaigns collaborate with vendors and develop effective routes to market.
• Present IAM solutions to prospective clients create compelling proposals and ensure smooth alignment with their business needs.
• Meet or exceed new business targets and KPIs reporting on pipeline activity and forecasting revenue accurately.

Client Relationship Management & Account Growth

• Build and maintain strong long-term relationships with key clients across our UK portfolio serving as their primary point of contact.
• Understand clients strategic objectives and align our IAM solutions spanning IAM PAM IGA CIAM Consulting and Managed Services and software sales to meet their evolving business goals.
• Regularly meet with clients to review performance provide updates on services and proactively discuss enhancements and opportunities.
• Identify and develop opportunities to grow existing accounts by promoting additional cybersecurity services products and solutions.
• Collaborate with the sales and technical teams to create tailored proposals and solutions that address client-specific needs.
• Meet or exceed KPIs related to account growth renewals and client retention.
• Address client concerns and feedback promptly ensuring consistently high levels of satisfaction and retention.

IAM Solutions Expertise

• Develop a thorough understanding of Intragens IAM services and products including IGA PAM Access Management and our Managed Services and proprietary offerings.
• Partner with internal technical experts to design present and deliver customised IAM solutions based on each clients specific requirements.
• Stay informed on the latest IAM market trends threats and regulations to provide relevant and timely advice to clients.

Client Onboarding & Support

• Manage the onboarding process for new service engagements ensuring smooth transitions and effective handovers to Operations and Finance teams.
• Provide ongoing support to ensure clients are utilising our services effectively and that any issues are resolved promptly.
• Coordinate with internal teams including technical support and customer success to ensure seamless service delivery.

Reporting & Communication

• Provide regular reporting on account status service performance and client satisfaction metrics.
• Communicate client needs and feedback to internal teams to continuously improve services and solutions.
• Prepare and present regular account reviews and progress updates to senior leadership.
• Maintain accurate and up-to-date records in our CRM system (HubSpot).

WHAT WERE LOOKING FOR

• 3 years of proven experience in IT sales business development or enterprise account management within the technology or cybersecurity sector with a track record of both winning new business and growing existing accounts.
• IAM experience is highly preferred familiarity with Okta One Identity SailPoint CyberArk or similar platforms is a strong advantage.
• Demonstrated track record of managing and growing existing client accounts with a focus on retention and expansion.
• Strong commercial mindset with the ability to identify opportunities and develop compelling proposals.
• Excellent communication and relationship-building skills with the ability to engage confidently at all levels including senior stakeholders.
• Self-motivated results-driven and highly organised with a strong sense of ownership and accountability.
• Collaborative team player who works well across technical delivery and commercial functions.
• Fluent English (written and verbal).

WHAT WE OFFER

• Competitive salary commission structure and benefits.
• Hybrid working primarily remote with one day per week in central London.
• 5 dedicated training days per year and ongoing professional development opportunities.
• Bonusly Reward Platform and Employee of the Quarter recognition award.
• Birthday day off to celebrate you!
• A supportive innovative and collaborative culture Great Place to Work certified.

Intragen is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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