Front DeskReceptionist

• Bonus based on performance
• Company parties
• Employee discounts
• Training & development

• Deliver the BODYROK Service Promise; contribute to running a clean friendly and well-maintained studio and execute the team member basics of being on time and complying with the dress code.
• Assist members/guests in person when they are in the studio and over email as inquiries come in.
• Keep a clean and orderly studio by maintaining bathrooms changing rooms towels/laundry and trash.
• Initiate tasks and perform duties without direction/micromanagement.
• Monitor incoming emails and ensure proper check-in procedures are followed.

• Member and Guest Check-in Compliance
  • Greet all incoming members and guests
  • Ensure all check-in procedures are followed
  • Thank guests for coming as they exit
• Sales
  • Create new business internally through member promotions referrals and inquiries
  • Promote specials to current and future guests
  • Reach out to existing and potential members via email for sales opportunities
  • Reconcile and report all incoming and outgoing transitions
• Customer Service & Operations
  • Tour potential members through the studio and connect guests to the facility equipment services and amenities
  • Handle member service issues including change of address electronic funds setup or change and questions regarding billings and payments
  • Regular communications through the Daily Comms Log
  • Input issues into the Work Order Request Log (depending on the issue)
  • Promote and sell merchandise
  • Keep the front desk area and entryway clutter-free orderly and clean
  • Perform general cleaning duties to include hourly bathroom room and studio checks
  • Follow up with members who have enrolled to ensure we are exceeding expectations
  • Provide the highest level of customer service possible when communicating and interacting with guests

• 1-2 years of customer service or sales experience preferred
• 1-2 years MindBody software experience preferred
• Competitive drive to succeed in commission sales and performance based culture
• Excellent customer service skills
• Knowledge of sales practices and techniques
• Independent self-starter with strong organizational skills
• Basic computer skills
• Strong communication skills in both oral and written
• Organized and detail-oriented
• Friendly warm compassionate and welcoming personality
• Easy to talk to and comfortable around new people
• Must be available to work at least 2 weekend days per month (i.e. 1 Saturday and 1 Sunday 2 Saturdays or 2 Sundays)

• High School Diploma or GED required

• The employee occasionally sits walks kneels and reaches with hands and arms
• Ability to lift and/or move up to 75 lbs.

• While performing the duties of this job regularly exposed to moving mechanical parts
• The noise level in the studio environment is loud
• Must be comfortable interacting with people and making them feel welcome
  
  

BODYROK offers high-intensity low-impact workouts that tone sculpt and redefine your body and mind in just 45 minutes! We are a rapidly growing company looking for fitness enthusiasts who are: organized problem-solvers demonstrate excellent interpersonal skills and have a passion & excitement for our brand. We are seeking enthusiastic service-oriented hardworking individuals to work in our fast-paced studios. Lets ROK!