Staff and Donor Relations Coordinator

Novo a global Christian ministry headquartered in Anaheim CA is looking for a Donor Relations Coordinator to join our Finance Team. The right candidate should possess a positive problem-solving attitude and be an effective communicator. Prior administrative experience and alignment with Novos Christian beliefs with a desire to serve in Christian ministry is a requirement of this position. To read more about Novo and our global mission please visit .

Position Overview:

The Staff and Donor Relations Coordinator is responsible for maintaining a high-quality customer support function for Novos Finance Team acting as a communication bridge and systems specialist with financial partners (donors) and staff and providing staff with timely reimbursement of expenses. The Coordinator should be organized and detail oriented have good interpersonal skills a basic knowledge of accounting functions and the ability to learn new software systems with ease.

This position is primarily remote with occasional on-site responsibilities requiring close proximity to the Anaheim office.

Use this link to review the full job description and to apply.

Responsibilities

Primary

• Maintains quality communication standards by performing various communication and administrative responsibilities to strengthen and support the relationship between Finance financial partners (donors) and staff.
  • Acts as the first point of contact to ensure that general and escalated after-hours inquiries are answered promptly or transferred to the correct team member
  • Researches and promptly and accurately responds to financial partners and staff with answers related to gift processing giving site issues donation records missing donations and donor information
  • Assists support-based staff with the creation and maintenance of their custom donation page
• Routinely monitors the accuracy and confidentiality of personal financial partner data in the giving system updates new and existing partner information and contacts staff members of changes or issues concerning their partners.
• Keeps up to date on data privacy laws updates the CFO with concerns or changes and updates policies and procedural guidelines as needed.
• Manages the expense reimbursement process in accordance with Novo policy and IRS guidelines.
• Ensures that general inquiries to Finance are answered promptly or transferred to the respective Finance or Operations team member.
• Performs other tasks as directed by the CFO.
  

Required Qualifications

Educational Background: A college degree in business accounting or a related field is preferred.

Knowledge Skills and Abilities:

• A professional demeanor with a minimum of one year of customer service experience preferably in a nonprofit or ministry environment.
• Good computer and systems experience with the ability to learn and acquire new systems experience quickly.
• Prior experience with Microsoft Excel Google Workspace and donation processing systems is a plus.
• Excellent data entry skills.
• Good interpersonal and written and verbal communication skills that allow for clear communication with others to ensure accuracy and proper interpretation.
  
• Basic knowledge of accounting functions
• Strong organizational skills with high attention to detail and the ability to effectively manage their time.
• Resourceful and able to collaborate with others to acquire information.
• An effective team player
• Above average interpersonal skills and the ability to develop rapport and inspire trust with others.
  

Physical Demands

While performing the duties of this job the employee is frequently required to sit talk and hear. This job is sedentary requiring the ability to sit most of the time. The ability to speak clearly and convey detailed or important instructions or ideas accurately and the ability to hear average or normal conversations and receive ordinary information is necessary. Repetitive motions requiring frequent movement using the wrists hands and fingers and average and ordinary visual acuity is necessary to prepare or inspect documents or operate computers and office equipment.

Required Personal Qualifications

Besides the professional requirements outlined above the right candidates are those of the Christian faith who are aligned with Novos beliefs and values can demonstrate a desire to work with a Christian ministry that is international and cross-cultural in nature and have a passion to see movements of the gospel of Christ occur among the nations. It is expected that all Novo employees have a desire to serve God and others and embrace a high biblical Christ-like standard of conduct both publicly and personally are personally devoted to their Christian faith and have a high degree of emotional intelligence. Please visit our website review Novosbeliefsmission andvalues.

Application Process

Applicants must already have the legal right to work in the U.S. and be able to adequately represent Novo by satisfying the standards and requirements of the position as outlined in the role description. To ensure we find candidates who meet the personal qualification listed above please answer the additional questions provided on the application. Thank you for your understanding and cooperation.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Employment is contingent upon the receipt and verification of employment eligibility documents and a background screening.

Required Experience:

Manager