VoiP Engineer

Challenger School is seeking a VoiP :Salt Lake City UTDepartment:Management Information Systems (MIS)Travel:Required (seasonal multi-state)About Challenger SchoolChallenger School is a mission-driven educational organization focused on developing independent productive thinkers. Our campuses rely on stable well-documented telecommunications and network systems to support staff students and operations across multiple the RoleThe VoiP Engineeris a hands-on technical role responsible for supporting voice systems network infrastructure and physical connectivity across Challenger campuses and corporate role combines telecommunications support basic networking infrastructure installation and help desk responsibilities. Work is performed both at a desk and onsite in classrooms wiring closets and equipment position is best suited for an IT professional who values clear standards documentation accountability and practical problem-solving in real-world ResponsibilitiesTelecommunications SystemsSupport and maintain IP-PBX and digital phone systemsTroubleshoot VoIP SIP and analog (FXO/FXS) systemsPerform adds moves and changesTroubleshoot carrier services (POTS SIP business voice)Apply updates and patches to telecom systemsWork with carriers and vendors to resolve service issuesSupport mobile device provisioning and managementNetwork & Data CommunicationsExecute switch and router configuration changes using SOPsInstall and configure network equipmentCollect diagnostics and assist with troubleshootingWork with OEM support for break/fix issuesApply updates and patches to network systemsInfrastructure & CablingInstall and maintain structured cabling (voice and data)Perform wire termination and cable testingInstall and manage MDF IDF and MPOE environmentsInstall racks cable management systems and related hardwareSupport infrastructure projects upgrades and carrier transitionsWork with contractors and service providersCreate and maintain standard operating procedures (SOPs)General Equipment SupportInstall and replace IT equipment (servers UPS desktops peripherals)Follow established deployment and configuration standardsHelp Desk SupportProvide Tier 12 support for assigned systems and servicesTroubleshoot issues via phone remote tools and ticketing systemsSupport users across multiple campuses and remote locationsDocument issues and resolutions clearlyTravel & Schedule ExpectationsTravel to Challenger locations in Utah California Nevada Idaho and TexasApproximately 23 months of travel per year with heavier travel during summerMileage and per diem reimbursement providedScheduled and occasional after-hours and weekend work requiredRequired QualificationsExperience with telecommunications systems (IP-PBX VoIP SIP)Basic networking knowledge (TCP/IP switching routing)Experience troubleshooting voice and carrier servicesAbility to perform physical installation work (cabling racks equipment)Strong problem-solving and documentation skillsHelp desk or end-user support experienceValid drivers license and ability to travelPreferred QualificationsExperience with Mitel ShoreTel or similar systemsExperience with mobile device management (MDM)Experience in multi-site or campus environmentsFamiliarity with ticketing and remote support toolsPhysical RequirementsAbility to work in wiring closets equipment rooms and active environmentsAbility to lift and move IT equipment (up to approximately 40 lbs)Ability to use tools for cabling and equipment installationSalary $90000-$110000 commensurate with experienceBenefits include significant Challenger student tuition discounts for children or grandchildren and (full-time only) health insurance a 401(k) retirement plan and paid time off.#CSURGENT