Retention Specialist Solar and Home Improvement

Are you the person who refuses to lose a deal Do you thrive in high-stakes conversations where your ability to listen build trust and overcome objections makes the difference between a cancellation and a closed sale

At Semper Solaris were looking for a Retention Specialist (Save Desk) who can step in when customers are on the verge of canceling and turn those moments into wins for the customer and the company. Youll work exclusively with warm existing customers who have already signed but are reconsidering. Your job is to understand their concerns reinforce value and confidently guide them back to moving forward.

Semper Solaris is a privately-owned financially stable leader in Solar Battery Storage Roofing HVAC Windows & Doors and Home Energy Efficiency services with locations across California Texas Arizona Florida and beyond. We are redefining customer experienceand our retention team is critical to that mission.

Why Top Performers Choose This Role:

• All warm opportunities no cold calling no prospecting

• High-impact role directly tied to company revenue

• Base pay uncapped commission/bonus structure tied to saves

• Top performers can earn $100K$200K

• W2 position with full benefits (rare in this space)

• Fast-paced competitive and highly rewarding environment

• Work with multiple product lines (Solar Roofing HVAC etc.)

• Clear path to leadership within a growing organization

What Youll Do:

• Handle inbound cancellation requests and at-risk customers

• Identify root concerns (price timing product trust) and overcome objections

• Rebuild value and confidence in the customers decision

• Collaborate with sales operations and leadership to resolve issues

• Negotiate and present solutions that keep deals moving forward

• Track interactions and outcomes in CRM with strong attention to detail

What You Bring:

• Two (2) years of inside sales retention or save desk experience (solar or home services strongly preferred)

• Proven ability to save deals overcome objections and close under pressure

• Strong emotional intelligence and active listening skills

• Confident persuasive communicator who can control a conversation

• Resilient mindset you dont take no at face value

• Tech-savvy and comfortable working in CRM systems

Full Benefits Package Includes:

• Paid Sick and Vacation Time.
• Medical / Dental / Vision.
• 401(k) with matching.
• Voluntary Life & AD&D Insurance.
• Potential Bonus Opportunities and Career Path Growth for Top Performers.
• HSA & Employee Assistance Program.

If youre ready to grind close and maximize your earnings apply today and build your high-earning future with Semper Solaris.