App Dev & Support Engineer II

Key Responsibilities

Application Database Administration (MySQL & Oracle)

Monitor and optimize performance using traditional and AI-assisted tools

Perform backup recovery and disaster recovery planning

Manage security replication and high availability

Troubleshoot and resolve database issues proactively

Containerization & Kubernetes

Deploy and manage containerized workloads in Kubernetes

Monitor cluster health scaling and resource utilization

Troubleshoot orchestration and networking issues

Manage Helm charts and CI/CD integrations

AI-Driven Operations & Automation

Leverage Generative AI and machine learning tools to:

Automate incident triage and root cause analysis

Summarize logs and detect anomalies across systems

Generate runbooks scripts and knowledge base articles

Build and maintain AI-assisted operational workflows (e.g. chatbots for support ticket summarization)

Use AI tools for capacity planning predictive scaling and performance forecasting

Integrate AI into monitoring platforms (AIOps) for proactive alerting and remediation

Apply prompt engineering techniques to optimize AI outputs for operational use cases

Evaluate and adopt AI tools responsibly with focus on security accuracy and governance

Application Server Management (Tomcat)

Install configure and maintain Apache Tomcat environments

Deploy and support Java-based applications

Tune JVM performance and optimize application throughput

Monitor and troubleshoot production incidents

Monitoring Automation & Reliability

Implement monitoring tools (Prometheus Grafana ELK)

Set up intelligent alerting and anomaly detection (AI-enhanced where possible)

Automate tasks using scripting and AI-generated code

Participate in incident response and perform root cause analysis

Infrastructure & Security

Ensure system security patching and compliance

Support cloud/on-prem environments (AWS Azure OCI)

Maintain infrastructure documentation and runbooks (AI-assisted documentation encouraged)

Required Qualifications

5 years of experience in production support Site Reliability Engineering or DevOps

Strong experience with:

MySQL and/or Oracle

Apache Tomcat

Kubernetes

Linux/Unix system administration expertise

Scripting skills (Bash Python etc.)

AI & Automation Skills

Experience using Generative AI tools (e.g. ChatGPT GitHub Copilot) for:

Troubleshooting

Script generation

Documentation

Understanding of AIOps concepts (AI for IT Operations)

Practical AI Use Cases

Log analysis and anomaly detection using AI tools

AI-assisted ticket triage and prioritization

Automated RCA (Root Cause Analysis) using AI insights

Intelligent alert correlation and noise reduction

Technical AI Skills (Preferred)

Basic understanding of:

Machine Learning concepts

NLP (Natural Language Processing)

Experience integrating AI APIs into workflows

Familiarity with vector databases or embeddings (nice to have)

Preferred Qualifications

Cloud experience (AWS Azure OCI)

CI/CD tools (Jenkins GitHub Actions)

Infrastructure as Code (Terraform Ansible)

Docker and microservices architecture

Exposure to AI governance and responsible AI practices

Key Skills

Strong troubleshooting and analytical thinking

Performance tuning and optimization

Automation mindset with AI-first approach

Communication and collaboration

Ability to work in high-pressure production environments

Nice to Have

Certifications:

Kubernetes (CKA/CKAD)

Cloud certifications

AI/ML certifications k

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience and addition to base pay this position based on business need may be eligible for a bonus or addition Conduent provides a variety of benefits to employees including health insurance coverage voluntary dental and vision programs life and disability insurance a retirement savings plan paid holidays and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $92092 - $119600.