Front Desk Supervisor (Hourly) Envue Autograph Collection (Marriott)

Weehawken NJ
$25$27/hour

About the Role
Envue an Autograph Collection hotel is seeking a polished and service-driven Front Desk Supervisor ready to take the next step in their hospitality career. This role is ideal for a strong Guest Service Agent looking to step into leadership or an experienced supervisor who thrives in a fast-paced upscale environment.

What Youll Do

• Lead front desk operations during assigned shifts ensuring seamless guest experiences from arrival to departure
• Serve as a visible hands-on leader supporting coaching and guiding the front desk team in real time
• Resolve guest concerns with professionalism urgency and a service recovery mindset
• Ensure adherence to Marriott brand standards and Autograph Collection service expectations
• Support scheduling shift coverage and daily operational needs
• Monitor guest satisfaction metrics and drive improvements in service delivery
• Collaborate with Housekeeping Engineering and F&B to ensure overall guest satisfaction
• Assist with training onboarding and development of front office associates

What Were Looking For

• 13 years of front desk or guest services experience in a hotel environment
• Prior supervisory experience preferred OR strong readiness to step into a leadership role
• Experience with Marriott systems (FOSSE MARSHA etc.) strongly preferred
• Strong communication problem-solving and guest service skills
• Professional presence with a passion for delivering elevated guest experiences
• Ability to work flexible schedules including nights weekends and holidays

Why Join Envue

• Opportunity to grow within a Marriott Autograph Collection property
• Exposure to a high-touch upscale guest environment
• Career advancement within a growing hospitality portfolio

Front Desk Supervisor (Hourly) Residence Inn by Marriott

Weehawken NJ
$25$27/hour

About the Role
Residence Inn by Marriott is seeking a reliable and service-focused Front Desk Supervisor to support daily front office operations. This is a great opportunity for a strong Guest Service Agent ready to grow into a leadership role within a team-oriented extended-stay environment.

What Youll Do

• Oversee front desk operations during assigned shifts ensuring efficient and friendly guest service
• Act as the go-to leader on shift supporting team members and resolving guest issues
• Deliver a consistent welcoming experience aligned with Residence Inn and Marriott standards
• Assist with scheduling coverage and daily operational coordination
• Handle guest concerns and service recovery with professionalism and care
• Support training and development of front desk associates
• Partner with housekeeping and maintenance to ensure guest needs are met
• Monitor guest feedback and identify opportunities for improvement

What Were Looking For

• 13 years of hotel front desk or guest service experience
• Prior leadership or supervisory experience preferred (or strong readiness to step up)
• Marriott system experience is a plus
• Strong interpersonal and organizational skills
• Team-oriented mindset with a hands-on approach
• Flexible availability including weekends and holidays

Why Join Residence Inn

• Stable team-focused environment with strong guest relationships
• Opportunity to grow within the Marriott brand
• Supportive leadership and development opportunities