Box Office Assistant Manager | Full-Time | Enmarket Arena

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services with a platform spanning venue development and end-to-end capabilities across venue management hospitality and sponsorship sales. Founded in 2015 the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas stadiums convention centers music festivals performing arts centers and cultural institutions spanning four continents.

The Box Office Assistant Manager serves on the OVG Savannah ticket operations team for events at Enmarket Arena Johnny Mercer Theatre and the VyStar Pavilion. This role assists event setup in Ticketmaster monitors ticket inventory processes sales and refunds prepares invoices and ensures smooth event-day operations. Additionally the Box Office Assistant Manager supports part-time box office staff through scheduling training and performance guidance maintaining high standards of service and operational efficiency.

This role pays an annual salary of $45000-$55000.

Benefits for Full-Time roles: Health Dental and Vision Insurance 401(k) Savings Plan 401(k) matching and Paid Time Off (vacation days sick days and 11 holidays).

This position will remain open until June 19 2026.

• Serve as a leader for Box Office operations for events at OVG Savannah venues (Enmarket Arena Johnny Mercer Theatre VyStar Pavilion).
• Utilize full Ticketmaster suite of products (TM1 Archtics Host) for ticket sales processing payments exchanges refunds will-call distribution process/fulfill approved charity ticket requests and document all complimentary ticket request issued.
• Assist in building and managing events in the ticketing system for events at OVG Savannah venues which include maintaining seat manifests price tables hold/kills discounts pre-sales or entering event details such as dates times seating configurations ticket types and pricing structures.
• Prepare ticketing invoices for ticket requests received from various departments.
• Oversee aspects of ticket scanning operations which include ticket scanner setup teardown maintenance or upgrades.
• Assist in updating and relaying box-office related event information to other department and clients.
• Complete daily sales reports daily deposit reports or other financial records.
• Serve as the first point of contact for incoming calls assisting customers and directing inquiries appropriately ensuring excellent customer service is delivered to patrons.
• Assist in troubleshooting ticketing or access issues and handle escalated customer service concerns act as a point of contact for ticket problem solving by maintaining up-to-date knowledge of all events policies or promotions.
• Assist management with hiring scheduling supervision time approval training directing creating Ticketmaster permissions/accounts and ongoing performance feedback for part-time box-office staff.
• Complete all duties with a customer service focus through teamwork and dedication to Oak View Groups principles.
• Perform additional duties as directed.

• Bachelors Degree from an accredited college or university with major coursework in business management sports management business administration or other related field is preferred.
• 3 years of Box office/ticketing experience preferable with a sports facility convention center performing arts facility or other multi-purpose public assembly facility.
• Ability to engage in positive interaction with employees and industry contacts organize problem solve while prioritizing time management and multitasking in a high-pressure environment.
• Demonstrated proficiency in Microsoft Office applications and word processing spreadsheets database presentation graphic design PowerPoint and Internet software.
• Communicate clearly and concisely both orally and in writing.
• Flexible Schedule including early mornings days evenings weekends holidays extended (long) workdays and extended number of days in a row.

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.