Personal Lines Team Lead

Job Description

Personal Lines Team Lead

Job Summary

Seeking a dedicated and experienced Personal Lines Team Lead to join a team. This role is pivotal in managing and leading the Personal Lines Sales and Account Management teams ensuring exceptional customer service operational efficiency and team performance. The ideal candidate will bring strong leadership skills a customer-focused mindset and the ability to foster a collaborative and high-performing team culture.

Compensation Package

• Salary Range: $62500 - $80000 annually
• Competitive benefits package 401(k) paid time off professional development opportunities etc.

Responsibilities

• Directly manage the Personal Lines Sales and Account Management teams including supervision coaching and professional development
• Set performance expectations and monitor key performance indicators to achieve sales service and retention goals
• Provide guidance and establish standards to maintain exceptional customer satisfaction
• Represent the agency at networking and community events
• Foster a high-performing motivated and accountable team culture
• Collaborate with staff to resolve client issues improve processes and drive revenue growth
• Audit workflows policies and procedures to ensure efficiency and regulatory compliance
• Support budget development and monitor departmental financial health
• Handle occasional confrontations with customers in a professional and effective manner
• Prioritize in-person interactions and ensure they are efficient and productive
• Perform other duties as assigned by management

Qualifications/Requirements

• Licenses/Certifications: Property & Casualty (P&C) license and a valid drivers license are required
• Experience: Minimum of 3 years of management experience; account management experience is preferred but can be taught
• Technical Skills: Experience with EPIC software is preferred but training will be provided if necessary
• Soft Skills: Strong problem-solving abilities excellent customer interaction skills adaptability and the ability to handle high-pressure situations with professionalism
• Education: Relevant educational background is preferred

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