Customer Marketing Manager

Innovate with purpose

At BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team thats ready to tackle challenges and build cutting-edge solutions. We value purpose drive and curiosityand we thrive in a fast-paced ever-changing environment. Whether in one of our offices in San Jose CA Draper UT or in a remote-eligible role BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. Were committed to building a workplace that fosters inclusion and diverse perspectives valuing each persons unique skills and experiences. Wed love to hear from youyou might be just what were looking for whether in this role or another.

Lets give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

The Customer Marketing team encompasses Customer Marketing across the system for AC Direct and Network segments. Our efforts and responsibilities are owning all marketing communications (email in-product push notifications SMS) as soon as our customers have access to our products. We partner cross-functionally with the revenue organization growth marketing product marketing and product management in particular to drive an excellent customer journey. Our unified functional efforts are designed to drive revenue growth and increase customer LTV through adoption of the full suite of BILL products (including our payments hierarchy lending upsell and cross-sell).

Our Customer Marketing Payments team is looking to add a Customer Growth Marketing candidate who is highly organized and eager to manage customer growth campaigns for Payment products. Do you have a very keen eye for detail a passion for optimization and an analytical mindset to drive data-driven change Are you ready to make a meaningful impact on the growth of an already successful SaaS business

What youd be doing:

• Develop and execute multi-channel lifecycle campaigns (email in-product guides webinars landing pages) to drive adoption engagement and growth across AP and ad-valorem payments products.
• Own day-to-day campaign execution in tools like Inflection Pendoetc including audience segmentation targeting rules QA and launch.
• Maintain clean campaign operations by managing lists and suppressions ensuring accurate attribution and partnering with Analytics/MarTech on data and tracking needs.
• Support multi-product and portfolio-level payments campaigns by building targeted journeys that move customers into the next best product or feature.
• Partner with Product PMM Growth and Post-sales/RevOps to align customer marketing programs with product roadmaps and business goals translating objectives into concrete journeys and test plans.
• Analyze and report on campaign and channel performance using Tableau Mixpanel and Inflection; identify insights recommend optimizations and propose A/B tests that improve core KPIs (activation rate TPV adoption retention).
• Collaborate with Analytics/Data Science and MarTech to refine reporting define metrics and unblock data/field issues that limit targeting measurement or scale.
• Capture and communicate campaign learnings what worked and what didnt and recommend clear next steps to improve and scale future programs.

Wed love to chat if you have:

• 35 years of experience in customer lifecycle or growth marketing ideally in B2B SaaS or fintech.
• Hands-on experience building and executing email and lifecycle campaigns in a marketing automation platform
• Strong analytical skills with experience using tools like Tableau Mixpanel or similar to evaluate performance and identify next best tests or optimizations.
• Proven ability to manage multiple campaigns and deadlines with high attention to detail and strong QA habits.
• Clear concise communicator who can collaborate effectively with Product PMM Analytics and Post-sales.
• Experience with payments or financial products (e.g. AP cards international payments cash management or ad-valorem revenue models) is a strong plus.
• Comfortable designing and interpreting A/B tests and experiments (control vs. treatment KPI selection run-time and success criteria).
• Self-starter who is comfortable with ambiguity moves quickly and can independently drive campaigns from idea to launch with minimal oversight.
• Cares deeply about customer experience with a bias to put the customer lens on copy journeys and experiment design.
• Commuting distance to our San Jose CA headquarters or Draper Utah office.

Whats in it for you

Redefining how businesses automate their work is a fast-paced exciting and fun environment. But we also have benefits and perks to ensure the magic isnt only experienced by our customers but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL:

• 100% paid employee health dental and vision plans (choose HMO PPO or HDHP)
• HSA & FSA accounts
• Life Insurance Long & Short-term disability coverage
• Employee Assistance Program (EAP)
• 11 Observed holidays and wellness days and flexible time off
• Employee Stock Purchase Program with employee discounts
• Wellness & Fitness initiatives
• Employee recognition and referral programs
• And much more

Dont believe us Check out our culture benefits and teams on our career site LinkedIn Life or YouTube pages.

BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories perspectives and experiences of our team members. We welcome people of all backgrounds abilities and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent inclusive hiring process that reflects our values. If you need accommodations at any stage please contact . To ensure a fair evaluation our Candidate Integrity Policy prohibits the use of unapproved external assistance including generative AI during live interviews or assessments. Doing so will result in a review and potential disqualification.

Our Applicant Privacy Notice describes how BILL treats the personal information it receives from applicants.