Community Program Manager

Who We Are

For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.

Job Description:

Position Purpose Summary:

Oversees and provides direct operational and strategic direction and all responsibilities required therein for community programs. This includes but not limited to programs related to the recreational space and seasonal programing such as back-to-school Christmas toys and summer camps - ensuring alignment with overall missions and strategic plan within the provisions of faith-focused services. This role will act as a knowledge holder and supervisor for the centre staff and a liaison for the community.

Accountabilities:

Strategic Program Planning and Service Delivery

• Lead the enhancement of current Community Programs and the development of new ones in areas of need and opportunity.

• Plan and develops recreational programs based on organizational and/or community needs and ensure activities and events are made available for all community members.

• Plan and develop seasonal programs based on organizational and/or community needs.

• Co-ordinates program and special events regarding time and space to ensure availability and operational.

• Review develop and implement community programs that meet the target audiences (internal and external needs; engage in ongoing planning to ensure programming reflects needs as they evolve.

• Lead the learning and evaluation learned initiatives to continuously improve and document lessons learned impact and outcome measurement.

• Ensure all Community Programs incorporate the values standards and philosophy of The Salvation Army and CS(C) mission statement(s).

• Develop program strategic plans for Community Programs.

• Develop implement and evaluate program goals that support the annual CS(C)) strategic & operational goals.

• Build program teams that are qualified equipped and engaged in their work as well as work well with other program areas within the organization to create unity and flow of services.

• Initiate maintain and promote positive working relationships/partnerships and communications with community stakeholders government and collaborative agencies; represents TSA at decision-making tables in the program sector(s).

• Monitor and ensures consistency in case management systems and practices.

• Ensure a spiritual dynamic to all programing and services.

People Management and Human Relations

• Ensure programs are fully staffed with qualified staff and that staff have the resources to do their jobs.

• Hire orient train support evaluate and retain direct reports.

• Grow develop and coach direct reports to meet client needs increase program effectiveness and continuous quality improvement related to programs services.

• Ensure employees are paid accurately and on-time utilizing The Salvation Armys electronic payroll system and following all policies procedures and practices.

• Effectively utilize support evaluate and retain volunteers.

• Ensure compliance with all legislation and workplace policies and practices.

Financial

• Establish maintain and adhere to Community Program budgets in compliance with policies as well as Finance operating and administrative guidelines.

• Complete documents required by Finance in accordance with policies and Finance procedures i.e. purchase requisitions invoices and other finance documents.

• Review contract(s) in collaboration with Director of Community and Family Services.

• Demonstrate diligent stewardship of resources.

Health and Safety

• Identify and implement effective practices for risk management to ensure workplace safety for program staff minimizing liability and enhancing/upholding the reputation of The Army.

• Ensure that the equipment materials and protective devices are provided and maintained in good condition.

• Ensure compliance with all Occupational Health and Safety Legislation and workplace health and safety policies procedures and practices.

Administrative

• Assure that all Community Programs are aligned and comply with the Salvation Army Accreditation Standards.

• Write and/or supervises program and funding proposals as requested by the Director of Community and Family Services.

• Prepare and submit documentation reports and statistics as required to Director of Community and Family Services management and donors.

• Create and maintain an up to date-position manual.

• Ensure the establishment and maintenance of Community Program policies procedures and protocols ensuring compliance with Territorial standards policies best practices and legal requirements; review policies procedures and management files annually and as needed.

• Ensure all Community Programs are prepared for accreditation audits etc. and that program staff are trained in and compliant with best practices and standards.

• Report significant risk management occurrences to the Director of Community and Family Services.

• Attend Leadership Team meetings present Community Program issues answers to questions and prepare reports as required.

• Attend and participate in meetings/events/committees (internal and external) as required.

• Attend meetings as requested by the Director of Community and Family Services.

Public Relations and Marketing

• Participate in media opportunities when requested.

• Educate the community about the Community Programs.

WORKING CONDITIONS

• This is a regular full-time position at 40 hours per week.

• Weekly schedule is Monday to Friday 8:30 am to 5:00 pm with a 30 minute unpaid meal break.

• Working environment is typically in the office. The incumbent works in generally agreeable conditions such as those found inside offices or equivalent work areas.

• May be faced with dealing with aggressive and/or disruptive clients.

EDUCATION AND EXPERIENCE QUALIFICATIONS

Education Qualifications and Certifications:

• Completion of a formal post-secondary/college/University program of three academic years

• Completion of an Undergraduate University Degree in a related field (e.g. BSW Community Development Social Services) will be considered as an asset.

• Satisfactory Police Information Check with Vulnerable Sector Search required.

• Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers per legislated requirements.

• Alternative combination of education and experience may be considered.

Experience and Skilled Knowledge Requirements:

• A minimum of five years of experience in the social service sector including leadership financial management program and social service management experience.

Skills and Capabilities

• Planning: proficiency in strategic planning program development and evaluation.

• Operational/Service Management: sets clear standards and practices to deliver quality services in accordance with accreditation processes intended program outcomes and resources; monitors and builds an ongoing continuous improvement and learning environment; attention to detail problem solving and analytical skills.

• Communication: excellent communication skills (verbal/written); strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility; strong skills in MSOffice 365 (Excel TEAMS Word PPT) to prepare/present information.

• Managerial leadership: Leads with effective change management and staff engagement principles to promote excellence and strong teams; sound management skills including setting direction managing performance assessing capability; proven ability to establish and maintain productive relationships with community partners.

• Vision and Values: exemplifying highly ethical standards of conduct; knowledge understanding and a commitment to equity diversity and inclusion.

Compensation:

Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.