Production Operations Specialist

Job Description:

At Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients teammates communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace attracting and developing exceptional talent supporting our teammates physical emotional and financial wellness recognizing and rewarding performance and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America you can build a successful career with opportunities to learn grow and make an impact. Join us!

Job Description:

This job is responsible for being the first point of contact for requests or service failure incidents and maintaining stability for a portfolio of applications. Key responsibilities include performing initial investigations mitigating impacts through routines and engaging in triages responding to user requests and working with technology teams to identify troubleshoot and resolve issues. Job expectations include following well defined Standard Operating Procedures (SOPs) and partnering with experts to improve service levels by proposing changes to monitoring alerting and configuration.

Overview:

The Production Operations Specialist is the first point of contact for users as it relates to requests or a failure of a service; as well as being responsible for maintaining the stability for a portfolio of applications. This role will work closely with users and other technology teams to identify troubleshoot and resolve issues. This role may perform initial investigation take direct action mitigate impacts whenever possible through established routines participate in tri ages and respond to requests from users. This role may be responsible for providing end to end management of application access services. The role follows well defined Standard Operating Procedures (SOPs) and may propose changes to monitoring alerting and configuration to improve the service levels and works closely with respective subject matter experts.

Responsibilities:

• Monitors and supports application components and related infrastructure acts as the first point of contact for users and responds to alerts regarding potential production incidents

• Interprets and monitors dashboards tools and reports in order to proactively identify and address potential issues prior to production impact escalating issues to senior team members or subject matter experts as needed

• Performs environment routing and cycling implements splash pages and conducts user ID administration access provisioning/deprovisioning (additions modifications deletions) for applications

• Works with technical partners to generate status updates create technical detail for awareness communications such as infrastructure application and client impact and component points of failure and schedules follow up meetings

• Partners with change and release teams to support implementations and proactively identify potential issues resulting from changes

• Tracks incidents and requests in a defined system executes procedures reliably fulfills requests from business users and operations and escalates issues as needed to solve incidents quickly

• Keeps operational procedures updated and provides data that adheres to documentation requirements and audits

• Provide 24 x 7 first point of contact for users monitoring and support of application components and related infrastructure

• Respond to alerts regarding potential production incidents

• Perform analysis using monitoring tools and reports in order to proactively identify and address potential issues prior to production impact. Interprets monitors and dashboards

• Escalate to senior members of team OR subject matter experts (SMEs) as needed for issue resolution

• Perform environment routing cycling and implementation of splash pages

• Partner with change and release teams to support implementations and proactively identify potential issues resulting from changes

• Perform user ID administration access provisioning / de provisioning (additions modifications deletions) for applications

• Fulfill requests from business users and operations

• Track Incidents and requests in a defined system

• Capture knowledge to keep operational procedures updated

• Provide data and adhere to documentation requirements and audits

• Execute procedures reliably and escalate appropriately to solve incidents quickly

• Work with technical partners to generate status updates and technical detail for awareness communications and schedule reconvene follow ups

Required Skills

• 2 years of experience in WebSphere troubleshooting in Linux networking and following applications from login to activation

• Unix background and experience supporting Java applications on a WebSphere platform

• Proven leadership skills with record of excellent workmanship dedication and ownership

• LEADS BY EXAMPLE others look to you for expertise

• PROACTIVE TEAM MEMBER with a history of leading implementing and documenting process improvements and automation

• SELF-STARTER with the ability to multi-task and prioritize workload

• The ability to COMMUNICATE CLEARLY and effectively (Verbally and Written) with the business and teammates

• Be flexible in providing occasional on-call rotational support including off-hours and weekends

Desired Skills

• Bachelors degree preferably in a Computer Science or related field

• Working experience on UNIX Application Environments: WebSphere JBOSS etc.

• Understanding of web application architecture

• Ability to troubleshoot and analyze issues with failed deployments

• Good Database experience Comfortable using/understanding SQL

Skills:

• Adaptability

• Analytical Thinking

• Influence

• Production Support

• Risk Management

• Collaboration

• Result Orientation

• Solution Delivery Process

• Business Acumen

• Stakeholder Management

Shift:

Hours Per Week:

Pay Transparency details