Manager, Order to Cash

WHAT THE ROLE DELIVERS

As the Order to Cash (O2C) Manager you will drive the performance efficiency and customer experience of our endtoend O2C process across the Americas region for our Methacrylate Resins business. You will lead strategic initiatives that enhance accuracy speed and collaboration across sales logistics finance operations and global supply chain. This role delivers seamless alignment with global O2C standards elevates process excellence and strengthens business performance through measurable results. You will be at the center of our customer promiseensuring every order flows flawlessly from supplier to delivery while optimizing working capital and service quality.

WHAT YOU WILL DO

Serve as the regional Sales Inventory & Operations Planning (SIOP) owner ensuring endtoend O2C alignment with global strategies and standards.

Drive regional O2C strategy and represent regional needs in global leadership forums.

Establish track and improve O2C performance metrics dashboards and KPIs (order accuracy ontime delivery complaints cash collection).

Lead continuous improvement digitalization and automation initiatives to optimize the O2C lifecycle.

Conduct root cause analysis and implement corrective actions for O2C process issues and escalations.

Act as the primary liaison across commercial logistics customer service finance and operations to ensure process integration and transparency.

Serve as the escalation point for customerrelated O2C issues ensuring timely and effective resolution.

Ensure adherence to compliance internal controls and risk management standards across the regional O2C function.

Salary range $96000 - $144000 per year. The posted salary range reflects the national average for this role. Final compensation may vary based on location experience and qualifications. This role is eligible for an annual performance bonus in addition to base salary.

Benefits Summary: Full Time positions are eligible for a comprehensive benefits package including medical dental and vision insurance; 401(k) with company match discretionary company contribution paid time off and holidays and wellness programs.

WHAT WE ARE SEEKING

Experience

• 10 years of progressive experience in Order to Cash Supply Chain Operations or related roles.
• Minimum 5 years in a leadership role within a global or matrixed organization.
• Strong understanding of endtoend supply chain logistics customer service and financial processes.
• Hands-on experience with ERP systems (SAP strongly preferred) and data analytics tools.
• Proven success driving process improvements standardization and organizational change.
• Ability to travel up to 25% domestically and internationally.

Education & Training

• Bachelors degree in Business Supply Chain Finance or related field required.
• Masters degree (MBA or equivalent) preferred.