Servicing Communication Lead Associate II
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Job Location:
Monthly Salary:
Posted on:
8 days ago
Vacancies:
1 Vacancy
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Job Summary
Description
Embark on a rewarding and challenging career as a Business Analysis Associate II with our dynamic team. Youll have the opportunity to make a significant impact by supporting process improvements key initiatives and expanding your creative skills in a supportive and collaborative environment. Join us and contribute to our mission while advancing your career.
As a Servicing Communications Leader you will lead the planning rollout and success tracking of the new Self Service capabilities. You will partner with Product Technology Servicing Legal Risk and users of the tool to set timelines confirm readiness and keep launches moving smoothly. Using existing analytics you will monitor key measures like adoption usage task completion containment/deflection and call driver reduction then turn those findings into clear actions that improve outcomes. You will run small pilots gather feedback from customers and colleagues spot gaps or blockers and drive quick fixes to keep momentum. You will work independently with minimal direction move fast and manage multiple initiatives at once. You will also create executiveready PowerPoint presentations that tell compelling customer stories highlight progress and explain next steps so leaders and partners stay aligned as Self Service grows.
As a Servicing Communications Leader you will lead the planning rollout and success tracking of the new Self Service capabilities. You will partner with Product Technology Servicing Legal Risk and users of the tool to set timelines confirm readiness and keep launches moving smoothly. Using existing analytics you will monitor key measures like adoption usage task completion containment/deflection and call driver reduction then turn those findings into clear actions that improve outcomes. You will run small pilots gather feedback from customers and colleagues spot gaps or blockers and drive quick fixes to keep momentum. You will work independently with minimal direction move fast and manage multiple initiatives at once. You will also create executiveready PowerPoint presentations that tell compelling customer stories highlight progress and explain next steps so leaders and partners stay aligned as Self Service grows.
Job responsibilities
- Own endtoend launch plans milestones go/nogo criteria cutover/backout and postlaunch stabilization.
- Define success metrics upfront and ensure customersafe compliant releases.
- Align timelines and readiness with Product Tech Servicing Legal Risk
- Keep launches on track and clear roadblocks quickly
- Track adoption usage task completion deflection and call drivers.
- Turn data into actions that boost self service and reduce call
- Run small pilots gather feedback and ship quick fixes
- Create clear executiveready PowerPoint updates with customer stories
- Juggle multiple workstreams and work independently
- Present to senior leaders and influence outcomes
Required qualifications capabilities and skills
- PowerPoint storytelling: build executiveready decks that weave data into clear narratives (customer story insights actions impact).
- Strong communicator and presenter; crisp updates for leadership and partners.
- Experience leading crossfunctional product or CX launches.
- Datadriven: comfortable reading metrics and building basic dashboards
- Organized project manager who moves fast and sets priorities.
- Skilled at partnering with Product Tech Servicing Legal and Risk.
- Familiar with contact center metrics (adoption containment call drivers)
Required Experience:
IC
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
