Support Engineer Sustaining Local Platform
Atlanta, GA - USA
Job Summary
Job Description Summary
The Monitoring & Diagnostics Requisition & Sustaining organization is looking for a Support Engineer for Local Platform Support. The Local Platform Support Engineer is responsible for providing support for Monitoring & Diagnostic (M&D) Centers local platform (On Site Monitors peripheral devices associated network equipment and applications) supporting system improvement initiatives and customer communications.Job Description
Roles and Responsibilities
Support Monitoring & Diagnostic (M&D) Centers local platform - On Site Monitors peripheral devices associated network equipment and applications.
Improve data availability from controller and other site devices such as vibration dynamics and plant data.
Support and improve OSM health management for the fleet.
Work with development team to test new applications and provide input on enhancements and defects.
Support fleet improvement and update initiatives as needed.
Drive issue resolution for both internal and external customers.
Support initiatives to improve data quality and trip reliability
Implement automation efforts to support proactive issue prevention and/or resolution.
Draft training and troubleshooting documentation.
Lead lean initiatives across cross functional teams.
Required Qualifications
Bachelors Degree in related IT/Engineering field - Electrical Mechanical Computer Science/Information Technology Instrumentation Controls or equivalent knowledge and experience
1 - 3 years working with and supporting GE Controller Bently or other M&D Field Products.
1-3 years working with ControlST Software (ToolboxST WorkstationST etc)
Working knowledge of Windows Server (2016 )
Experience working in an independent and highly matrix environment coordinating across multiple sites functions and time zones
Desired Characteristics
Prefer experience with supporting network- or cyber-security requirements especially for NERC CIP customers
Prefer experience with Proficy Historian products
Prefer experience driving RCA and defect resolution with development teams (Controls NPI etc.)
Excellent troubleshooting analytical and critical thinking Skills
Strong oral and written communication skills; Strong interpersonal and leadership skills.
Capable of switching between tasks based on priority and be able to communicate priority & urgency to leadership.
Experience working with thermal and/or aero asset sites.
Green Belt Certification or Lean/Company equivalent
Experience working in a global environment.
Knowledge of Servicenow and case management.
Additional Information
GE Vernova offers a great work environment professional development challenging careers and competitive compensation. GE Vernova is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
Required Experience:
IC
About Company
GE Vernova's Asset Performance Management software can help you increase asset reliability, minimize costs and reduce operational risks. View a demo today.