Systems and Data Analyst

Company:

Boeing Global Services (BGS) Digital Solutions & Analytics (DS&A) is seeking a Level 3 experienced or level 4 Senior Technical Advanced Support Analyst for 24x7x365 technical customer support. The scope of support covers Boeings current and next generation Software as a Service (SaaS) platforms licensed software products Identity and Access Management services spanning large-scale hybrid cloud environments. This includes e-Commerce traditional web application and native mobile application delivery channels.

Primary job responsibilities include advanced technical product support investigating analyzing troubleshooting and resolving high/medium/low priority service requests from our internal (Boeing) and external Customers (Aircraft Owner Operator MRO Partners and Suppliers) as defined in our Licensed Software Support Policy. This position can be located in Seattle WA or Englewood CO.

This position is hybrid. This means that the selected candidate will be required to perform some work onsite at one of the listed location options. This is at the hiring teams discretion and could potentially change in the future.

Position Responsibilities:

• Provide responsive 24x7x365 world class technical customer service and support for service requests and phone call inquiries.

• Utilize and maintain knowledge troubleshooting guides and self-help resources for internal team and external customer usage.

• Contribute to continuous improvement problem management root cause and corrective action (RCCA) activities to improve customer satisfaction reduce repetitive issues and eliminate negative impacting events.

• Draft and publish global communications for hardware/software related changes upgrades issues known defects and high/medium priority alerts.

• Continuous learning by staying up to date with new software/hardware products features and Information Technology (IT) support methods.

• Be a resource and partner with cross functional and matrix organization team members in delivering superior customer service and support.

Basic Qualifications (Required Skills/Experience):

• 1 year experience and competency in troubleshooting analysis and problem-solving strategies to address simple to complex customer inquiries

• 1 year experience working knowledge of Technical Operations tools and use in Maintenance Operations

• 1 year experience working knowledge of Technical Operations Products and their impacted up and downstream systems

• Fluent written and speaking skills to communicate with individuals with English as a primary language and those with English as a second language

• Willingness to work in 24x7x365 technical customer support environment

Preferred Qualifications (Desired Skills/Experience):

• 3 years experience and competency in troubleshooting analysis and problem solving strategies to address simple to complex customer inquiries

• 3 years experience working knowledge of Technical Operations tools and use in Maintenance Operations.

• 3 years working knowledge of Technical Operations Products and their impacted up and downstream systems

• IT support or equivalent background across one or more of the software systems development / sustaining disciplines a plus

• Project management tools and practices as well as knowledge of project and software implementation a plus.

• Knowledge and/or experience within the aviation industry

• Knowledge of Aviation training practices and protocols

• Associates degree or higher

Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:
At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications as well as market and business considerations.

Summary pay range:

Level 3: $102850 - $139150

Level 4: $128350 - $173650

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

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