Engineer II, Field Service

Engineer II Field Service

PacBio (NASDAQ: PACB) is a premier life science technology company that designs develops and manufactures advanced sequencing solutions to help scientists and clinical researchers resolve genetically complex problems. Our mission is to enable the promise of genomics to better human health. Genomics is core to all biological processes and our advanced genomics tools provide scientists and clinical researchers the insights to better understand biology and health. We are now entering the century of biology and genomics is at the heart of the next revolution. Become part of the new paradigm in gene sequencing and help shape the future of genomic study by joining the PacBio team.

Role Overview:
This field-based role provides on-site support for PacBios innovative third-generation DNA sequencing platforms across the EMEA region. Key responsibilities include system installation performance validation and ongoing maintenance repair and upgrades at customer locations.

The position requires adaptability extensive travel and a commitment to exceeding customer expectations. The ideal candidate will possess strong technical and customer service skills and thrive in both independent and team-based settings.

Key Responsibilities:

• Install maintain upgrade and repair PacBio equipment at customer sites.
• Accurately document service activities and expenses in a timely manner.
• Manage and maintain a dependable spare parts inventory.
• Collaborate with Territory Account Managers and Field Application Specialists to deliver exceptional customer service.
• Mentor and train junior and new service engineers.
• Develop and optimize operational procedures and processes.
• Share field insights by contributing to the knowledge base and communicating with the FSE team.
• Provide detailed feedback and analysis of field issues to Technical Support and service management.
• Author and refine service documentation including alignment replacement and upgrade protocols.

Qualifications and Requirements:

• Associate or Bachelors degree in Engineering Mechatronics or equivalent experience.
• Knowledge of biochemistry biology and/or life sciences.
• Strong analytical and troubleshooting skills with a problem-solving mindset.
• Proficiency with Windows and Linux OS networking and general computer hardware/software.
• Valid drivers license with a clean driving record.
• Excellent interpersonal written and verbal communication skills.
• Fluent French and English.
• Self-motivated and capable of working independently with minimal supervision.
• Based in the Paris France area.
• Willingness and ability to travel extensively.

Preferred Experience:

• A minimum of three years experience in servicing or supporting complex electromechanical or chemical equipment preferred.
• Hands-on experience with life sciences instrumentation particularly DNA sequencing technology is highly advantageous.

This role is not eligible for visa sponsorship.

You may be required from time to time to visit and work at PacBio locations and for such times as the Company considers necessary for the proper performance of your duties.

All listed tasks and responsibilities are deemed as essential functions to this position; however business conditions may require reasonable accommodations for additional tasks and responsibilities.

All qualified applicants will receive consideration for employment without regard to race sex color religion national origin protected veteran status or on the basis of disability gender identity and sexual orientation.

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All qualified applicants will receive consideration for employment without regard to race sex color religion national origin protected veteran status or on the basis of disability gender identity and sexual orientation.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact us at or for assistance.

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