IT Support Specialist

Silicon Labs (NASDAQ: SLAB) is the leading innovator in low-power wireless connectivity building embedded technology that connects devices and improves lives. Merging cutting-edge technology into the worlds most highly integrated SoCs Silicon Labs provides device makers the solutions support and ecosystems needed to create advanced edge connectivity applications. Headquartered in Austin Texas Silicon Labs has operations in over 16 countries and is the trusted partner for innovative solutions in the smart home industrial IoT and smart cities markets. Learn more at.

What does the IT Team do

The Silicon Labs IT team is a close-knit group of global IT professionals many of them generalists with a broad understanding of transformational technology initiatives and a passion for innovation and delivering business value through technology. We care about the teams we support take pride in the technology services we provide and go the extra mile to Do the Right Thing for Silicon Labs.

Responsibilities

Our IT Service Delivery Team supports employees across a range of functions and sites serving as a friendly and reliable Service Desk resource for day-to-day support this role you will often be a first point of contact helping create a positive support experience while resolving technical issues. Some of your responsibilities may include:

• Provide friendly customer-focused technical support for submitted tickets and walk-up requests.

• Assist team members with a variety of IT-related tasks and collaborate with other teams to support their needs.

• Contribute to the continuous improvement of support processes and documentation.

Minimum Qualifications:

• An IT degree or equivalent combination of training and/or 1-2 years experience in a related field

• Excellent interpersonal skills with strong problem-solving abilities.

• Strong communication skills including verbal communication and active listening.

• Critical thinking skills for handling walk-up requests with professionalism and care.

• Experience with artificial intelligence (AI) powered tools and technologies used to enhance productivity analysis and decision-making.

The following qualifications will be considered as a plus:

• Background in Information Systems.

• Experience with technical support or help desk / service desk environments.

• Familiarity with support ticketing systems.

• Knowledge of various IT systems and software including AD InTune JAMF and M365.

Budapest Perks & Benefits

You would be working from our office in Budapest in Graphisoft Park next to the riverbank of the Danube.

We also offer:

• Annual Budapest travel card or parking in the office garage

• Great cafeteria system

• Opportunity to join Employment Stock Purchase Plan

• Private health care access

• Life and accident insurance for every employee

• Contribution to a voluntary private pension fund

• AYCM card option

• Paid days for philanthropy

Silicon Labs is an equal opportunity employer and values the diversity of our employees. Employment decisions are made on the basis of qualifications and job-related criteria without regard to race religion color national origin gender sexual orientation age marital status veteran status or disability status or any other characteristic protected by applicable law.