Site Reliability Engineer II

$75000 - $120000 / year Bonus

Vertafore is a leading technology company whose innovative software solutions are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business boost their productivity and efficiencies and lower costs while strengthening relationships.

Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation technology partnerships and focusing on customer success.

Our fast-paced and collaborative environment inspires us to create think and challenge each other in ways that make our solutions and our teams better.

We are headquartered in Denver Colorado with offices across the U.S. Canada and India.

Role Summary

We are seeking a Site Reliability Engineer II to support the reliability scalability and performance of critical production services. This role contributes to the full-service lifecycle helping to transition services from deployment readiness into stable production operations. At Vertafore we treat operations as a software problem; you will work alongside Senior SREs to apply engineering rigor to our AWS and hybrid environments.

Key Responsibilities

Reliability and Observability Support

• Service Maintenance: Contribute to the operational health and performance of assigned production services.
• Observability Implementation: Assist in building and maintaining observability frameworks. Help track the Four Golden Signals (latency traffic errors and saturation) to ensure service health is visible.
• SLO Contribution: Participate in monitoring SLIs and SLOs providing data to help the team manage error budgets effectively.

Engineering and Automation

• Toil Reduction and Guided Debugging: Work on projects to automate manual and repetitive tasks using scripting programming or AI tools. Troubleshoot production issues across infrastructure and application code implementing durable solutions instead of quick fixes.
• Deployment Execution: Support production changes such as patching and software releases using established automated pipelines and safety-first practices.

Incident Participation and Learning

• Active Incident Response: Participate in incident response for production events and join on-call rotations.
• Postmortem Contribution: Assist in root cause analysis and contribute to blameless postmortems to help the team learn from failures.

Qualifications

• Experience: 2 to 3.5 years of hands-on experience in SRE DevOps or a software engineering role with a focus on system stability.
• SRE Fundamentals: Understanding of core SRE principles such as SLIs SLOs and error budgets.
• Coding Skills: Proficiency in at least one language such as C# .NET Java Python or React.
• Technical Skills: Experience with AWS CI/CD pipelines (GitLab or Jenkins) and infrastructure as code.
• Systems Knowledge: Working knowledge of Linux and Windows environments and relational databases.
• Education: Bachelors degree in Computer Science or a related technical field.

Knowledge Skills and Abilities:

A fast learner.
A problem solver.
Ability to document procedures.
Able to meet deadlines.
Good communication skills. Able to deliver the message effectively to a technical and non-technical audience.
Able to comply with processes and procedures.
Able to maintain professional composure in any situations.
Flexible in working extended hours on occasions or as required.
Exposure in the insurance industry is desired but not mandatory.
Driven to improve personally and professionally
Operate best in a fast-paced flexible work environment with ability to work in a team.


Additional Requirements and Details:

High speed internet to accommodate working from home needs.
Occasional travel to our office location is required.
Occasional lifting and/or moving up to 10 pounds.
Frequent repetitive hand and arm movements required to operate a computer.
Specific vision abilities required by this job include close vision (working on a computer etc.).
Frequent sitting and/or standing.

THE VERTAFORE STORY

Over the past 50 years Vertafore has advanced the entire insurance distribution channel with the best software solutions in the industry. Today were proud to say hundreds of thousands of Vertafore users rely on our solutions to write business faster reduce costs and fuel growth by increasing collaboration and streamlining processes. Vertafore leads the industry with secure cloud-based mobile products that provide superior reporting and analytics delivering actionable insight right when customers need it most. We partner with other leading technology companies to deliver comprehensive solutions to improve the way our customers do business and serve their customers.

The Vertafore Way

Insurance is about relationships and technology should make those relationships stronger. Thats why at Vertafore its our mission to transform the way the industry operates by putting people at the heart of insurance technology. By focusing on our customers becoming better every day and delivering results you can see we provide the level oftrustandsecuritythat insurance is all about.

Bias to Action:Were united by an innate drive to take action and make a difference in the technology and insurance spaces.

Win Together:We work together as one team showing empathy and respect along the way.

Show Up Curious:We work to challenge one another to push boundaries and think beyond the box.

Say It Do It:We honor every one of our commitments because integrity is important to us.

Customer Success is Our Success:We cultivate authentic relationships and follow up by actively listening to their needs.

We Love Insurance:We appreciate the impact insurance has on the world.

Is this role not an exact fit for you Keep an eye on ourCareers Pagefor other positions!

Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work beingperformed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities duties skill or working addition this document does not create an employment contract implied or otherwise other than an at will relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race color religion sex gender identity pregnancy national origin ancestry citizenship age marital status physical disability mental disability medical condition sexual orientation genetic information or any other characteristic protected by state or federal law.

We do not accept resumes from agencies headhunters or other suppliers who have not signed a formal agreement with us.