Case Manager Intensive Services

Join our Team at the Omaha Housing Authority!

Are you passionate about making a real difference in the communityDo you thrive in a collaborative and supportive environment he Omaha Housing Authority (OHA) is looking for a dynamic case management professional to assist our residents and help us fulfill our mission of providing safe and affordable housing.

About Us

Founded in 1935 the Omaha Housing Authority is a nonprofit government agency committed to enhancing the quality of life for low and moderate-income individuals. With over 2700 public housing units and up to 4300 Housing Choice (Section 8) Vouchers we work diligently to ensure our residents have access to safe sanitary and affordable housing.

Our Core Values

• We Are One Team: We rely on one another and succeed together.
• We Build Trust:We communicate clearly follow through and hold ourselves accountable.
• We Foster Belonging:Every person feels respected safe and valued.
• We are Welcoming: We approach others with kindness and professionalism.
• We Listen to Understand:We give our full attention and seek shared understanding.
• We De-Escalate with Empathy:We respond to conflict with calm compassion and respect.
• We Deliver Excellence: We provide safe stable housing and exceptional service.
• We Practice Self-Care: We manage our wellbeing so we can serve effectively.
• We Share Power: We involve residents and employees in shaping our work.

Why Work with Us

We offer a comprehensive benefits package that includes:

• 17 paid holidays including your birthday a floating holiday and a self-care day
• 12 days of vacation and 12 days of sick leave per year
• Medical dental and vision benefits start the 1st of the month following date of hire
• Life Insurance Health & Dependent Care FSA MetLife Voluntary Insurance and Pet Insurance
• 401(a) retirement plan with a 5.5% match and 457 compensation plan

Salary Range

$46195 - $63858

Job Function

The Case Manager Intensive Services will provide outreach advocacy and supportive services to of the Omaha Housing Authoritys former Spencer Homes and new Project Based Voucher residents property through the Choice Neighborhoods Implementation Grant. The Case Manager will work on site at the Malcolms Place property to support residents in setting and achieving short and long-term goals for themselves and their families connect to supportive programming mainstream resources assist in housing stability and advance housing relocation efforts.

Intensive case management responsibilities begin at this level. Educational requirements are very specific. Decision making problem solving autonomy and highly developed interpersonal skills are critical. This position requires high level of social work skills practice and knowledge.

Essential Functions

• Proactively outreach to target residents via phone email text home visits and canvassing to establish and maintain engagement to enroll them into voluntary case management programming.
• Maintain outlined weekly monthly and quarterly outreach and engagement expectations for assigned case load.
• Practice de-escalation and crisis management techniques with residents who may exhibit volatile behavior.
• Conduct a comprehensive assessment of household strengths and needs.
• Assists the clients in identification of strengths needs and goals including meeting obligations of residents to maintain their home.
• Assist residents to identify long and short-term goals (strong focus on housing education employment and health goals).
• Develop and maintain a Progress Plan in cooperation with the residents and their families.
• Provides either directly or by referral to other agencies planned and crisis response services to meet the needs of the household including concrete supports interventions to reduce stress and mitigate trauma histories.
• Identify refer and regularly check in on warm hand-offs made to community partners that focus on employment education youth enrichment and health.
• Initiate/ attend partner meetings to case conference specific resident needs identifying referral options and service gaps.
• Assist residents in obtaining housing stability in order to progress through the relocation process by providing direct support to overcome relocation barriers as identified by the relocation team.
• Attend and contribute to housing relocation specific meetings to provide updates on resident progress and barriers experienced.
• Identify and mitigate barriers to meeting goals.
• Identify and enroll eligible tenants in Section 3.
• Schedule and hold regular on-going case management meetings with residents (weekly bi-weekly etc.).
• Complete data entry associated with assessments case plans referrals housing relocation and stability and their outcomes.
• Work in collaboration with the Property Manager maintenance and other OHA team members to serve tenants and meet identified housing needs.
• Work is completed in client homes on-site at property locations in the community and other non-traditional settings.
• Ensure safety and security measures are followed
• Provide problem solving and crisis intervention services to empower clients to develop self-sufficiency.
• Work both independently with supervision and as a part of a team.
• Utilize trauma-informed care and cultural awareness principles in providing services.
• Additional duties as assigned.

Additional Responsibilities

• Some travel is required including use of personal vehicle and transportation of clients.
• Dependable and punctual regarding scheduling and attendance.
• Performs other program related duties as assigned.
• Works occasional weekend and evening hours as needed for community events.
• Maintain a harmonious work environment for both residents and colleagues.
• Attend and participate in ongoing professional development training.
• Attend partner meetings as requested

Qualifications

Working Conditions

• Work is performed in a field setting on-site at the housing properties. Normal conditions of dust odors fumes and noises and considerable public contact are expected. Frequent exposure to weather conditions (heat cold rain and snow).
• Frequently work with residents who may experience mental illness substance use challenges and symptoms of chronic poverty.

Abilities

• Ability to sit stand and walk up to 100% of the time; and reach stoop squat push pull and type up to 25% of the time.
• Ability to move objects weighing up to ten (10) pounds up to 33% of the time.
• The noise level in the work environment is usually moderate.

Equipment Operation

(Any one position may not use all of the tools and equipment listed nor do the listed examples comprise all of the tools and equipment that may be used in positions allocated to this classification)

• Computer
• Telephone
• Copier
• Calculator
• Facsimile Machine

OHA is Committed to Equal Opportunity

Omaha Housing Authority is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristics protected by federal state or local laws. Omaha Housing Authority is actively seeking diverse candidates and affirming of all identities.

If you need a reasonable accommodation to complete the online application or have a question about your application please contact the Human Resource Department at