Customer and Business Services Officer

Are you a customer-focused professional with strong administrative skills Bellingen Shire Council is seeking a Customer and Business Services Officer to act as the first point of contact for public enquiries and provide high-quality support to various departments. This role is perfect for someone who thrives on delivering accurate efficient and professional service to the community.

About Us

Working with us means more than just a job its an opportunity to make a real difference at a local level. Were a small but impactful council known for innovation collaboration and community connection. With around 160 dedicated employees our team is passionate about delivering services that support the people and places that make our shire special.

Bellingen Shire is a picturesque and diverse area located on the Mid North Coast of NSW halfway between Sydney and Brisbane and just south of Coffs Harbour. Covering 1605 square kilometres with around 10km of coastline the region is renowned for its stunning natural beauty from lush rainforests and pristine rivers to the World Heritage-listed Dorrigo National Park. Our towns and villages are known for their charm creativity and strong community spirit.

Living and working here offers the perfect blend of lifestyle and purpose. With a focus on sustainability cultural richness and a warm welcoming community Bellingen Shire is an inspiring place to grow your career enjoy work-life balance and contribute to something meaningful.

The Opportunity

Reporting to the Team Leader Customer and Business Services you will be responsible for handling enquiries and correspondence processing payments maintaining accurate records and providing administrative support to Council departments. Your work will ensure smooth operations and contribute to a high level of service delivery to our community. Youll also assist with record management coordinate meetings and support staff training in compliance with legislative and Council requirements.

The ideal candidate will hold a TAFE Certificate III in Office or Business Administration Secretarial Studies or equivalent. You will have experience delivering excellent customer service handling cash accurately and using document management systems. Experience in local government is desirable. You should be confident using Microsoft Office and be well-practised in maintaining accurate organised records.

To succeed in this role you need strong attention to detail professional communication skills and the ability to manage multiple tasks and deadlines. Youll be organised reliable and capable of providing guidance and support to colleagues contributing positively to the team and Councils service to the community. An understanding of information and record management in a public service environment including the State Records Act 1998 (NSW) is advantageous.

On offer

Some of the benefits working for Bellingen Shire Council include:

• Permanent full-time role 35 hours per week with access to monthly rostered day off
• Access to Fitness Passport
• Access to employee wellbeing programs
• Access to hybrid and flexible work arrangements in line with Award provisions subject to operational requirements
• Ongoing professional development opportunities
• Salary packaging options
• Annual salary of $62118 to $71748 (plus super).

Still Have Questions

• For further information regarding this role please contact Lisa Dearing Team Leader Customer and Business Services on.
• For enquiries about the application process please contact the Recruitment Team at .

Sponsorship/work rights for Australia

Please note that visa sponsorship is not available. To be eligible for a continuing role you must be an Australian or New Zealand citizen or hold Australian permanent residency.

How to Apply

Please read the Position Description by clicking the link at the bottom of this page to gain a full understanding of the responsibilities and requirements of the role.

No candidate meets every single desired qualification or skill. If your experience looks a little different from what we have outlined but you believe you could add value to the role we would love to learn more about you!

If this sounds like you click the Apply for this job button at the top of the page. You will need to complete the application form and upload your current resume and a cover letter outlining your suitability for the role. Please ensure you follow the application instructions and provide all requested information as the application forms part of the assessment process. Applications that do not meet these requirements may not be progressed to interview.

Applications close: Sunday 10 May 2026 at 4pm

Important information

As part of the recruitment process suitable candidates will be required to complete pre-employment screening which can include relevant background checks functional capacity assessments psychometric testing and drug and alcohol screening (where relevant to the role). We may also review publicly available information (such as social media) and with your consent contact previous employers not listed on your application.

Our recruitment process is managed via system generated emails. Please ensure your email address is entered correctly to avoid missing important updates and outcomes. Notifications may include application confirmation interview invitations reference requests and application outcomes. Remember to check your email regularly including your junk/spam folder.

Bellingen Shire Council as an equal opportunity employer is committed to a merit-based workforce that encompasses inclusiveness and diversity in an environment of mutual respect. We invite encourage welcome and value candidates of all ages from diverse backgrounds and cultures and people who have lived experience of disability to apply to work with us.

Bellingen Shire Council is committed to the safety and wellbeing of children and creating and maintaining a child safe organisation.