Order Management

About Anthropic

Anthropics mission is to create reliable interpretable and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers engineers policy experts and business leaders working together to build beneficial AI systems.

About the role

Were seeking an experienced Order Management professional to join our International Revenue Accounting this pivotal role youll spearhead the development and scaling of our International order management processes while solving complex cross-functional challenges. Youll collaborate across the organization to drive critical financial infrastructure improvements. If youre passionate about making a significant impact at an innovative company at the forefront of AI development join us in our mission to build cutting-edge safe AI systems.

Responsibilities:

Core Operations & Financial Management

Drive aspects of order management and billing operations ensuring accuracy completeness and timeliness

Independently resolve complex billing scenarios including contract modifications usage disputes and non-standard pricing structures

Lead comprehensive User Acceptance Testing (UAT) for new product launches and influence product introduction processes by providing expert guidance on billing and order management implications

Support monthly accounting close activities including contract review usage validation invoice verification journal entries and analytics

Develop and track operational metrics to support strategic decision-making

Support global business operations and international customer requirements

Strategic Partnerships & Collaboration

Collaborate closely with other pillars of the Revenue Accounting and Operations Team including Revenue Accounting Technical Revenue Accounting and AR & Collections

Cultivate strategic partnerships with cross-functional teams across the Quote-to-Cash ecosystem including GTM Legal Tax Billing Engineering and Finance Systems

Process & System Optimization

Identify and implement process improvements to enhance efficiency scalability and overall customer experience

Partner with vendors to optimize billing systems evaluate new features and implement innovative solutions

Independently own the end-to-end RFP process and implementation of new systems in the order management domain from initial requirements gathering through selection deployment and integration

Compliance Controls & Documentation

Establish and maintain robust controls and segregation of duties within order management and billing operations

Support audit requirements by preparing documentation and addressing inquiries

Develop and maintain documentation for team processes and procedures

You may be a good fit if you have:

Bachelors degree in Accounting Finance or related field

7 years of progressive experience in Billing/Order Management within high-growth SaaS/technology companies including 5 years in a reviewer role

Working knowledge of ASC 606 revenue recognition principles.

Expert understanding of Quote-to-Cash processes for SaaS covering both subscription and consumption-based business models across B2B and B2C products

Extensive experience with contracting systems billing platforms payment processors and ERP systems (e.g. Salesforce Stripe NetSuite Oracle Workday Financial Zuora)

Proven track record leading large-scale strategic initiatives end-to-end in high growth technology environments

Outstanding communication and interpersonal skills

Demonstrated ability to build relationships with diverse stakeholders and influence without direct authority

Strong candidates may also have:

Professional accounting qualification (ACA ACCA CIMA or equivalent)

Exceptional organizational skills with meticulous attention to detail

Proactive problem-solver who can identify opportunities for process optimization

Adaptability to thrive in fast-paced ambiguous environments

Data-driven approach to business process development; SQL and database experience a plus

Experience with third-party marketplace integrations (AWS GCP Azure)

Proven ability to provide guidance mentorship and project leadership to team members and contractors

Logistics

Minimum education: Bachelors degree or an equivalent combination of education training and/or experience

Required field of study:A field relevant to the role as demonstrated through coursework training or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently we expect all staff to be in one of our offices at least 25% of the time. However some roles may require more time in our offices.

Visa sponsorship:We do sponsor visas! However we arent able to successfully sponsor visas for every role and every candidate. But if we make you an offer we will make every reasonable effort to get you a visa and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy so we urge you not to exclude yourself prematurely and to submit an application if youre interested in this work. We think AI systems like the ones were building have enormous social and ethical implications. We think this makes representation even more important and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams remember that Anthropic recruiters only contact you some cases we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money fees or banking information before your first day. If youre ever unsure about a communication dont click any linksvisit for confirmed position openings.

How were different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact advancing our long-term goals of steerable trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science which has as much in common with physics and biology as with traditional efforts in computer science. Were an extremely collaborative group and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic including: GPT-3 Circuit-Based Interpretability Multimodal Neurons Scaling Laws AI & Compute Concrete Problems in AI Safety and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits optional equity donation matching generous vacation and parental leave flexible working hours and a lovely office space in which to collaborate with colleagues. Guidance on Candidates AI Usage:Learn aboutour policyfor using AI in our application process