Solution Engineer GenAI

KeyBank

Job Location:

Brooklyn, NY - USA

Yearly Salary: $ 69000 - 105000

Posted on: 9 days ago

Vacancies: 1 Vacancy

Job Summary

Location:

4910 Tiedeman Road Brooklyn Ohio

Job Summary

Collaborates with line of business partners to analyze business processes identify improvement opportunities and design build test and release Generative AI solutions using platforms such as KeyIQ (GAI) and Copilot Studio (CP7). Partners with stakeholders to translate business requirements into secure scalable AI solutions leveraging enterpriseapproved platforms. Recommends solutions and direction in designing configuring testing and implementing GenAI solutions to meet defined and anticipated requirements with highquality builds delivered on time and on budget. Supports root cause analysis and debugging of AI solutions to meet SLA expectations.

Essential Functions

Collaborate with LOB partners to analyze business processes identify GenAI opportunities and define solution requirements.
Design configure test and deploy Generative AI solutions using Copilot Studio (CP7) and KeyIQ (GAI).
Build and refine prompts conversation flows tools and orchestration logic to deliver effective AIdriven experiences.
Integrate GenAI solutions with enterprise systems and data sources using platformprovided capabilities.
Execute required testing (functional regression and riskaligned) to ensure solution quality accuracy and reliability.
Support root cause analysis troubleshooting and debugging of AI solutions to meet defined SLAs.
Partner with crossfunctional teams (AI CoE architecture security data and risk) to ensure solutions align to standards and leading practices.
Ensure solutions comply with CoE guidelines security controls data handling requirements and change management processes.
Participate in Agile teams to deliver iterative enhancements and improvements across an AI solution portfolio.
Communicate solution designs tradeoffs and outcomes clearly to both technical and nontechnical stakeholders.
Facilitate inperson and virtual working sessions to gather requirements review designs test outcomes and resolve issues.
Maintain appropriate documentation for solution design testing deployment and operational support.
Stay current with GenAI platform capabilities and emerging best practices to continuously improve solution effectiveness.
Perform other duties as assigned; responsibilities may change at any time with or without notice.
Comply with all KeyBank policies and procedures including acting professionally ethically and in the best interests of KeyBank and its clients.

Education

Bachelors Degree or equivalent experience (required)

Work Experience

Experience with Generative AI solution development conversational AI prompt and orchestration design and/or AIenabled process transformation (preferred)
Experience supporting solutions in production environments (preferred)
Familiarity with Agile delivery methodologies (preferred)
Experience in banking or other regulated industries (preferred)

Skills

Leverage platforms to rapidly develop and deploy business solutions.
Participate in Agile teams to deliver iterative improvements and manage change effectively.
Ensuring solutions adhere to IT policies change management and security standards.
Excellent written and verbal communication skills. Communicate effectively with technical and non-technical to successfully facilitate meetings including information sharing and call to action outcomes.
Troubleshoot issues by gathering interpreting and analyzing data and recommending solutions. Analytical thinker and problem-solver.
Ability to use tools to analyze workflows and identify opportunities for automation and improvement.
Support multiple projects tasks and responsibilities concurrently.
Design and implement Generative AI solutions using Copilot Studio (CP7) KeyIQ (GAI) and related enterprise AI platforms including conversational workflows prompts and orchestrations.
Staying current with emerging technologies and continuously improving solution design.

Core Competencies

All KeyBank employees are expected to demonstrate Keys Values and sustain proficiency in identified Leadership Competencies.

Physical Demands

General Office - Prolonged sitting ability to communicate face to face in person or on the phone with teammates and clients frequent use of PC/laptop occasional lifting/pushing/pulling of backpacks computer bags up to 10 lbs.

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $69000.00 - $105000.00 annually. Placement within the pay range may differ based upon various factors including but not limited to skills experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production commission and/or discretionary incentives.

Please click here for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 05/26/2026 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age genetic information pregnancy disability veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing

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Location:4910 Tiedeman Road Brooklyn OhioJob SummaryCollaborates with line of business partners to analyze business processes identify improvement opportunities and design build test and release Generative AI solutions using platforms such as KeyIQ (GAI) and Copilot Studio (CP7). Partners with stake...