Reporting Operations Coordinator

Filevine

Job Location:

California, CA - USA

Monthly Salary: $ 76000 - 90000

Posted on: 5 days ago

Vacancies: 1 Vacancy

Job Summary

Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth Filevine brings together data documents workflows and teams into one unified platformwhere modern legal work happens with clarity and consistency.

About Filevine

Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive streamlined technology that helps professionals manage their organization and serve their clients better. Were also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our fieldwe are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.

Our MissionFilevine is building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.

Department The Marketplace Operations team at Filevine is responsible for building and maintaining the systems programs and support that power our network of independent contractors (ICs).

Job SummaryAs the Reporter Operations Coordinator youll be the operational backbone of our certified stenographic reporting service. Youll manage relationships with independent reporters and partner court reporting agencies ensure timely and appropriate coverage for events requiring a Certified Stenographic Reporter (CSR) and coordinate the full reporting workflow from onboarding to scheduling to transcript delivery.

This is a high-ownership detail-oriented role that sits at the intersection of client experience logistics and service quality. Youll help build a scalable system for certified reporting and ensure every client receives accurate timely and high-quality transcripts.

Responsibilities:

Coordinate Scheduling & Coverage: Review daily CSR needs match reporters by geography/format and update tracking systems.
Manage Contractors & Agencies: Act as the primary liaison with reporters & agencies maintaining performance records and contractual details.
Ensure Event Readiness: Confirm reporters share event details (Zoom links locations notices) and provide day-of support.
Handle Escalations: Resolve urgent issues such as late/no-show reporters or technical problems in real time.
Drive Onboarding & Activation: Own the top of funnel for new reporters; guide them through the platform signup verify credentials and provide the training/support needed to ensure they take their first jobs successfully.
Track Performance & Quality: Maintain logs of reporter timeliness attendance and communication.
Support System Improvements: Collaborate with product/engineering teams to inform enhancements to reporting tools and processes.

Qualifications:

Have 4 years of experience in operations vendor management or logistics (legal tech or court reporting industry a plus)
Are highly organized and thrive in spreadsheet-driven detail-heavy environments
Have strong communication skills youre proactive clear and diplomatic when dealing with external vendors
Are comfortable making judgment calls on urgent decisions and juggling shifting prioritiesAre process-driven and enjoy building new systems and playbooks from the ground up
Care deeply about quality and customer experience
Work well in a remote team environment and can manage yourself with minimal supervision
Nice to Have: Familiarity with the Californiacourt reporting market and specific CSR (Certified Stenographic Reporter) requirements.

Filevine is an Equal Opportunity Employer. Qualifications for employment promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race creed religion color age national origin sex disability veteran status or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability or if you have concerns related to Filevines equal employment opportunities you may contact us at emailprotected

Compensation Information: $76000 - $90000. The base salary range represents the low and high end of the salary range for this position. The total compensation package for this position will be determined by each individuals location qualifications education work experience skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevines total compensation package for employees. This position is also eligible for a paid time off policy as well as a comprehensive benefits package.

Cool Company Benefits:

- A dynamic rapidly growing company focused on helping organizations thrive

- Medical Dental & Vision Insurance (for full-time employees)

- Competitive & Fair Pay

- Maternity & paternity leave (for full-time employees)

- Short & long-term disability

- Opportunity to learn from a dedicated leadership team

- Top-of-the-line company swag

Privacy Policy Notice

Filevine will handle your personal information according to whats outlined in our.

Communication about this opportunity or any open role at Filevine will only come from representatives with email addresses using . Other addresses reaching out are not affiliated with Filevine and should not be responded to.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience: