Product Service Engineer Electrification

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

This is more than a job its a chance to work directly with customers and dealers experience the world and influence the design and support of groundbreaking technologies like CatDynamic Energy Transfer (DET). Youll collaborate with engineering product development and field teams to ensure our solutions are not only innovative but also reliable serviceable and built to last.

CatDynamic Energy Transfer is a fully Caterpillar-developed system that can transfer energy to both diesel-electric and battery-electric large mining trucks while they are working around a mine site. It can also charge a machines batteries while operating with increased speed on grade improving operational efficiency and machine uptime.

What you will do:

• Serve as a Product Service Engineer for Energy Transfer New Production Introduction (NPI) programs in the mining industry

• Understand customer needs and preferences as they relate to performance reliability durability and serviceability of our solutions

• Lead the development of NPI deliverables including product support publications service tooling and training

• Work closely with Caterpillar dealer and customer mine site teams to support deployment successful operation and uptime of electrified mining systems

• Conduct issue identification activities at Caterpillar test sites and customer mine sites

• Advise on root cause and corrective action (RCCA) validation and measuring resolution effectiveness

• Advise on refinement of engineering requirements

• Participate in system component and sub-system design reviews and safety & serviceability audits

What skills you will have:

Technical Excellence: Technical background in product support engineering or field service in heavy equipment or power systems.

Were looking for individuals with experience supporting a product in the field. You dont need to know DET well teach you.

Effective Communications: Strong communication and facilitation skills.

Data Gathering & Analysis: Knowledge of data gathering and analysis tools techniques and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion goal or judgment.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Top candidates will also have:

Bachelors degree in engineering.

Experience with electrification.

Understanding of mining equipment and mine site operations.

Additional Information:

The primary work location for this role is Tucson AZ with a requirement to work on-site full-time at a Caterpillar facility.

Travel for this role is typically up to 25% possibly higher at certain peak periods with opportunities for international travel.

Domestic relocation assistance is available.

Visa sponsorship international assignments or payroll transfers are not available for this role.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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