Front Desk Wellness Coordinator

Wellness Coordinator (WC) Job Description
Joint Ventures LLC The Joint Chiropractic

Job Summary
The Wellness Coordinator (WC) plays a vital role in delivering an exceptional patient experience while driving clinic performance through membership sales and operational excellence. This position is responsible for creating a welcoming efficient and patient-centered environment while supporting clinic goals team collaboration and overall business growth.

The ideal candidate is energetic sales-driven highly organized and passionate about helping others through wellness care.

Key Responsibilities

Patient Experience & Front Desk Operations

• Greet all members and patients with a warm professional and engaging demeanor
• Manage patient check-in/check-out processes efficiently using clinic systems (e.g. POS Carbon)
• Maintain smooth patient flow to support both new patients and established visits
• Answer phones schedule appointments and assist with patient inquiries
• Assist patients with completing required forms and onboarding processes
• Ensure all patient interactions reflect a high level of service and professionalism

Sales & Membership Growth

• Confidently present and sell Wellness Plans packages and promotions
• Educate patients on the benefits of chiropractic care and ongoing wellness
• Re-engage inactive members and support retention efforts
• Meet or exceed individual and clinic sales goals
• Accurately apply promotions and ensure compliance with company policies
• Maintain strong product and promotion knowledge at all times

Clinic Operations & Compliance

• Perform daily operational tasks including:
  • Transaction processing and account management
  • Inventory monitoring and ordering processes
  • Maintaining Digital Blue Book accuracy (cash handling daily logs etc.)
• Ensure clinic cleanliness organization and readiness at all times
• Follow all company policies procedures and compliance standards
• Communicate patient concerns feedback or incidents to leadership appropriately

Team Collaboration & Culture

• Support clinic and regional goals through teamwork and accountability
• Build and maintain positive respectful relationships with team members
• Contribute to a positive high-energy clinic culture aligned with JV standards
• Participate in team meetings trainings and development opportunities
• Accept and apply constructive feedback as a tool for growth

Marketing & Community Engagement

• Support local marketing initiatives and clinic growth efforts
• Participate in community outreach and in-clinic promotions when applicable
• Assist with social media or grassroots marketing efforts as directed

Qualifications

• Strong customer service and communication skills
• Sales-driven mindset with confidence in presenting memberships and packages
• Ability to multitask and stay organized in a fast-paced environment
• Professional appearance and demeanor representative of the brand
• Positive attitude with a willingness to learn and grow
• Belief in a wellness lifestyle and preventative care
• Proficiency with basic computer systems and social media platforms

Requirements & Physical Demands

• Availability to work evenings and weekends (FridaySunday required)
• High School Diploma or equivalent required; Associates degree or higher preferred
• 12 years of retail sales customer service or marketing experience preferred
• Ability to stand and/or sit for extended periods of time
• Ability to lift and carry up to 2050 pounds as needed
• Ability to operate standard office equipment (computer scanner phone system)

Core Values
All Wellness Coordinators are expected to uphold The Joint Chiropractics core values: Trust Integrity Excellence Respect and Accountability