Provider Onboarding Specialist, Network Administration, (Novato), Full-Time, Days

ABOUT MARINHEALTH
Are you looking for a place where you are empowered to bring innovation to reality Join MarinHealth an integrated independent healthcare system with deep roots throughout the North Bay. With a world-class physician and clinical team an affiliation with UCSF Health an ever-expanding network of clinics and a new state-of-the-art hospital MarinHealth is growing quickly. MarinHealth comprises MarinHealth Medical Center a 327-bed hospital in Greenbrae and 55 primary care and specialty clinics in Marin Sonoma and Napa Counties. We attract healthcares most talented trailblazers who appreciate having the best of both worlds: the pioneering medicine of an academic medical center combined with an independent hospitals personalized caring touch.

MarinHealth is already realizing the benefits of impressive growth and has consistently earned high praise and accolades including being Named One of the Top 250 Hospitals Nationwide by Healthgrades receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services and being named the Best Hospital in San Francisco/Marin by Bay Area Parent among others.

Company:

Prima Medical Foundation dba MarinHealth Medical Network

Work Shift:

8 Hour (days) (United States of America)

Scheduled Weekly Hours:

40

Job Description Summary:

This Provider Onboarding Specialist works collaboratively with the Executive Director of Physician Development Director of Medical Staff Office and MarinHealth Medical Network leaders as well as other key stakeholders inside and outside the organization to establish a proactive recruitment and retention program that supports a best-in-class experience for clinicians. This will include developing best practices coordinating physician and advanced practitioner recruitment efforts to support the strategic initiative growth of MarinHealth efforts to enhance candidates experience coordinating site visits customer service efficiency in operations and full support during the onboarding process. This person will work directly with physicians and advanced practitioners being their primary contact as they are recruited and throughout the entire onboarding process serving as the main contact for not only the provider but for all departments involved in the successful recruitment and onboarding of the provider.

The Specialist responsibilities require critical and independent thinking skills to ensure an excellent candidate experience from initial contact through the start date. The functions may include pre-boarding new hire processing accounts payable processing coordinating employment agreements coordinating travel arrangements processing of candidates reimbursements by MarinHealth and regulatory guidelines coordinating site visits maintaining candidate activity and status updates in the system and with key stakeholders applicable reference checks coordinating the onboarding of the provider executing on the onboarding timeline while coordinating with various departments. Duties may also include working across the organization and with other organizations on credentialing payor enrollment processes and coordination with marketing and communications. Specifically the position works primarily independently to oversee aspects of physician recruitment and onboarding as well as the support of physician development services and initiatives including working in close collaboration with marketing medical staff services and MHMN onboarding liaison to maintain accurate physician data online presence and communication. Also performs some administrative tasks.

Job Requirements Prerequisites and Essential Functions:

Pay Range:
$69992 - $83990 - $97989

Essential Functions and Responsibilities:

Essential (not modifiable)

• Assists Executive Director of Physician Development with the implementation of tactical initiatives that follow strategic priorities set out by leadership of MarinHealth (MH)
• Coordinates with the Executive Director of Physician Development to prepare gain approval for and maintain accurate open recruitment profiles and initiate the recruitment search including coordination with search firms (permanent and locums) clinic/s contracting and other key stakeholders. Works closely with HR to collaborate on searches and onboarding for Advanced Practitioners.
• Maintains activity for all provider candidates (physicians and APPs) including status updates in the system and with key stakeholders
• Coordinates exceptional site visits to incoming candidates system-wide including visit itineraries through coordination with stakeholders. Manages their expenses by accurately submitting for reimbursement with supporting documentation to ensure compliance with MH policy and regulatory guidelines. Includes management of post-interview assessments and distribution of information.
• Manages the pre-boarding process which may include offer letters/agreements approvals initial screening and background checks highlighting gaps in employment history coordination with operations team and providers for equipment and staffing and credentialing with various organizations including UCSF and other facilities. Facilitates integration of information across all parties related to the pre-boarding of the candidate system-wide. Engages appropriate stakeholders on the status of process credentialing and position acceptance ensuring all parties are aware of status and associated responsibilities.
• Leads the on-boarding process for all providers (physicians and APPs) and continually works to identify process improvements. The onboarding process includes working across the organization to coordinate providers first day/week training needs including Apex and USCF requirements coordination with clinic manager on patient appointment set up staffing facilities coordination on set-up and clinic process and policy share.
• Communicates regularly with key stakeholders around recruitment and onboarding including a weekly email update and regular huddle meetings.
• Assists with marketing and communications for physicians including profiles newsletters etc.
• Maintains quality relationships with providers colleagues and staff
• Develops and presents materials for meetings site visits and other projects as assigned.
• Represents MH in the community as assigned

Secondary (modifiable):

• Other duties as assigned

Qualifications:

Education:

• High school diploma or General Educational Development (GED) certificate required.
• Bachelors degree in business human resources or related field preferred

Experience:

• Minimum three (3) years experience in provider onboarding provider relations or other functions as outlined above. Must possess strong knowledge of recruitment processes and proven success working in a high volume multi-faceted position that requires exceptional customer service critical thinking project management attention to detail innovation and multi-tasking. Knowledge of Marin County is preferred.

Prerequisite Skills:

Project planning:

• Ability to see a project from beginning to end
• Strong detail skills self-orientating and well organized
• Ability to multi-task and manage competing priorities
• Proven ability to foresee delays in the project make adjustments and determine options to best meet the goals of all stakeholders
• Balance priorities and be able to identify barriers and escalate concerns for resolution.
• Work with multiple organizations including MarinHealth and UCSF Health to complete projects.

Strong oral and written communications:

• Ability to shape communications for the audience at hand
• Ability to communicate policy technical and financial issues effectively and concisely both orally and in writing (e.g. PowerPoint)
• Fluency in English and excellent English writing skills

Excellent interpersonal skills:

• Ability to work with a broad scope of stakeholders and individuals ranging from colleagues to consumers to health care providers
• Strong process orientation and consensus building
• Strong client relations skills
• Proven relationship building skills
• High level of personal sensitivity and diplomacy
• Familiarity with health care issues and systems desired
• Strong team player with the ability to work in a high-pressure environment
• Ability to work independently take initiative and handle a variety of activities concurrently with an innovative and open-minded approach to all aspects of work
• Proven technical background with project management software

Accommodation:

Qualified applicants with disabilities may request reasonable accommodation during the application process by contacting Human Resources at or .

C.A.R.E.S. Standards:

MarinHealth seeks candidates ready to model our C.A.R.E.S. standardsCommunication Accountability Respect Excellence Safetywhich foster a healing trust-based environment for patients and colleagues.

Health & Immunizations:

To protect employees patients and our community MarinHealth requires measles mumps varicella and annual influenza immunizations as a condition of employment (and annually thereafter). COVID-19 vaccination/booster remains strongly recommended. Medical or religious exemptions will be considered consistent with applicable law.

Compensation:

The posted pay range complies with applicable law and reflects what we reasonably expect to pay for this role. Individual pay is set by skills experience qualifications and internal/market equity consistent with MarinHealths compensation philosophy. Positions covered by collective bargaining agreements are governed by those agreements.

Equal Employment:

All qualified applicants will receive consideration for employment without regard to race color religion national origin sexual orientation gender identity protected veteran status or disability status and any other classifications protected by federal state and local laws.