Strategy and Operations Manager (Hybrid)
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Job Location:
Chicago, IL - USA
Monthly Salary:
$ 120000 - 170000
Posted on:
4 days ago
Vacancies:
1 Vacancy
Job Summary
We are interested in every qualified candidate who is eligible to work in the United States. However we are not able to sponsor visas or take over sponsorship at this time.
About the role:
As a Strategy & Operations Manager you will act as a key operator supporting one of Enovas lending portfolios across our Consumer or Small Business businessesowning high-impact initiatives that drive growth improve performance and enhance the customer this role youll tackle ambiguous business problems by analyzing data identifying opportunities and driving solutions from idea through execution. Projects range from quick-turn process improvements ( contact center campaigns) to longer-term strategic initiatives like launching new features or refining credit and product strategies. Youll work cross-functionally and have direct visibility into how your work impacts the business including key performance metrics and overall portfolio profitability. Our team combines the resources of a scaled business with the agility of a smaller teamgiving you the autonomy to make a meaningful measurable impact.
Responsibilities:
- Manage initiatives that focus on customer acquisition loan servicing portfolio management and legal and compliance.
- Serve as a leader of the S&O team and be responsible for driving high impact projects.
- Be a strategic partner to business heads and help lead sessions around strategy planning resource allocation and executive reporting.
- Anticipate bottlenecks provide thought leadership for problem solving prioritize and execute projects balance business needs vs. technical constraints and drive bottom line results.
- Assess risks and recommend product and policy changes that allow Enova to remain the market leader in Consumer/SMB lending.
- Identify and size opportunities across the customer journey product experience and operational workflows and build data-driven business cases to support proposed changes.
- Partner cross-functionally with Product Marketing Risk and Operations to design and implement solutions including testing modeling impact and iterating based on results.
- Support P&L-driven decision making by evaluating how initiatives impact revenue costs and overall portfolio performance.
- Develop and refine prioritization strategies and allocation models (e.g. lead routing campaign optimization) to improve efficiency and outcomes.
Requirements:
- 8 years of tangible work experience in consumer or small business lending dealing with credit risk or portfolio management.
- MBA from a top tier university is strongly preferred.
- Excellent written and oral communication skills.
- High energy team player creative thinker and strategic influencer.
- Demonstrated experience in working with broad cross-functional teams.
- Maturity and good judgment. Skilled in negotiating influencing and leading others analytical thinking and executing and implementing projects.
- Experience owning or contributing to projects that materially impacted business performance (e.g. revenue generation cost savings or process optimization).
- Strong analytical problem-solving skills with experience using data to drive business decisions (SQL or similar tools are a plus but not required).
- Demonstrated ability to connect work to P&L impact including evaluating tradeoffs between revenue growth cost and customer experience.
Compensation:
The budgeted annual salary range for this position is $120000 to $170000. Actual annual salary will be determined based on qualifications skills experience and level assessed during the hiring process and may fall outside of the range shown. Additional compensation for this role may include a bonus and restricted stock units. All full-time employees are eligible to participate in Company benefits described in more detail here.1Benefits & Perks:
- Our hybrid roles require in-office work Tuesday through Thursday with remote flexibility on Mondays and Fridays. This schedule fosters collaboration team connection and strategic planning enhancing communication and effectiveness to drive results.
- Health dental and vision insurance including mental health benefits
- 401(k) matching plus a roth option (U.S. Based employees only)
- PTO & paid holidays off
- Sabbatical program (for eligible roles)
- Summer hours (for eligible roles)
- Paid parental leave
- DEI groups (B.L.A.C.K. @ Enova HOLA @ Enova Women @ Enova Pride @ Enova South Asians @ Enova APEX @ Enova and Parents @ Enova)
- Employee recognition and rewards program
- Charitable matching and a paid volunteer dayPlus so much more!
About Enova
Enova International is a leading financial technology company that provides online financial services through our AI and machine learning-powered Colossusplatform. We serve non-prime consumers and businesses alike while offering world-class technology and services to traditional banksin order to create accessible credit for millions.
Being a values-driven organization is at the core of Enovas success. We live our values by listening to our customers challenging assumptions thinking big setting high expectations and hiring and developing the best. Through our values and our commitment to making Enova an awesome place to work we maintain an environment of inclusion and culture where our employees can thrive. You can learn more about Enovas values and culture here.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job without regard to any other classification protected by federal state or local law. California Applicants: Click here to review our California Privacy Policy for Job Applicants.
Required Experience:
Manager
About Company
Helping hardworking people fulfill their financial responsibilities with fast, trustworthy credit
