Senior Specialist, Workforce Engagement Communications
Job Location:
Somerville, NJ - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Mass General Brigham is a world-renowned healthcare system committed to providing the highest quality care pioneering research and fostering an inclusive and respectful work environment. This role requires a passionate creative and strategic communicator to join our team as the Workforce Engagement Communications Sr. Specialist which will report to the Workforce Engagement Communications Manager.In this role you will assist the Workforce Engagement Communications Manager with supporting employee and labor relations and other centers of excellence within Human Resources to ensure strategic and consistent communications planning across the organization. You will be responsible for developing and delivering communication strategies that enhance the employee experience foster engagement and reinforce a culture of trust respect and belonging. You will craft clear compelling messages that inform inspire motivate and connect employees with Mass General Brighams mission values and strategic goals.
The ideal candidate must have a proven track record of supporting developing and implementing strategies and programs in large complex organizations be comfortable building collaborative working relationships within highly matrixed organizations and be comfortable navigating ambiguity and change. Additionally this role coordinates with leaders across the MGB Marketing and Communications team and the organization to understand and distill high-level business priorities and translates those into actionable and coordinated internal communication programs in support of the systems overall mission and vision.
Qualifications
- Bachelors Degree in communications business health carehumanresourcesor a related field masters degreea plus.
3 years of communications marketing human resources employee engagement change management and/or consulting experience
Knowledge and experience in Human Resources Employee and Labor Relations labor communicationsand bargaining processes and HR operations preferred.
Experience in supportingemployee engagement building cultureand/or change managementduringlarge-scale complexpeopletechnologyor process changesincluding developing communications plans stakeholder analysis developing training materials and talking points and ability to create targeted messages for a variety of communications outlets.
A track recordofconsistentlymeeting deadlines performancemeasuresand service standards.
Must have strong verbal and written communication skills including a thorough understanding of correct grammar.
Knowledge of Mass General Brigham institutions communicationchannelsand processes a plus.
Knowledge and proficiency in the use of communication-based technology platforms.
Must be able to work well under pressure and deadlines and be flexible and adaptable to unexpected changes.
Key Responsibilities Include:
Under the direction of theWorkforce EngagementCommunications Managercollaborates withHuman Resourcesand other functional areas including Employee & Labor RelationsTalent Total Rewards other HR Centers of Excellenceand the Office of General Counsel supports designing communication strategies that foster a collaborativesupportiveinclusive respectful workplaceenvironment.
Partners with key internal stakeholdersto supportprograms related to employee and labor relations compensation and benefits employee engagement and workplace excellence through targeted communication plans.
Assistswith developing content that improvesthe employeeexperience drives engagement and support connection across the organization.
Supports development of high-quality contentthat cultivates a positive workplace experience and a supportive culturebased in trustinclusionand respectvia a variety of internal channels including town halls newsletters intranet posts presentations videos and more.
Collaborates with teams to deliver clear and transparent messaging during organizational changes including changes to policiesprogramsand practices ensuring employees are informed and supported throughoutorganizationaltransitions.
Under the direction of the Workforce Engagement Communications Manager supports issues management and emergency preparedness projects and initiatives.
Supports managing and evaluating internal communication channelsleveragingdata and feedback tooptimizereach and effectiveness.
Champions initiatives that reinforce a positiverespectfulandtrust-centeredworkplace culture.
Activelyseeksand incorporates employee feedback into communication strategies to ensure alignment with employee needs and expectations.
Stays abreast of best practices emerging trends and technologies in healthcare human capital human resourceslaborand change management to continuously improve content and delivery methods.
In collaboration with theWorkforce EngagementCommunicationsManager makes recommendations for analyzing success of communications strategies and tactics through targeted metrics and supports evaluating and incorporating performance metrics and insights into strategic planning and communications initiatives to drive impact.
Supportsother duties as assigned.
Skills Abilities Competencies:
Knowledgeof the principles practices and techniques ofemployee engagementchangemanagementandstrategiccommunication development and delivery.
A solid understanding of how communication strategies tactics and vehicles support employee engagementand culture-building as well asstrategic communications.
Familiarity with managing activities supporting stakeholder analysis changeimpact assessment survey development training materials communications plansworkforceand executive communications.
Innovative mindset and able to research the latest trends tools and apps to supportand buildemployee engagementandanenhancedemployeeexperienceleveragingcommunications.
Ability to understand and communicate complex ideas including problem-solving skills necessary to gather and interpret dataand to diagnose needs.
Advanced interpersonal skills and a demonstrated ability to work effectively asa partof multiple teams/projects/initiatives.
Excellent publicspeakingand presentation skills.
Experience working within a large matrixed organization.
Proven success in communication strategies across multiple channels and employee engagement.
Requires minimal direction from leadership andpossessesthe ability to learn quickly.
Demonstrates key characteristics of a world-class communication function including trust focus empowerment accountability and ownership andoperatingwith a one team mentality.
Effective communication skills e.g. collaborative open style working in teams strong written and oral communicator strategic problem solver with ability to execute plans calm under fire go-to person.
Excellent project planning and organizational skills and the ability toassistwith developing communication programs andlogisticsinvolvinggreat detail.
The ability tooperateeffectively in a dynamic fast-paced environment.
Requires minimal direction from leadership andpossessesthe ability to learn quickly.
Fiscal Responsibilities:
Demonstrates fiscal responsibility by effectively using Mass General Brigham resources
Working Conditions:
Hybrid requires travel to MGB hospital sites andheadquarters in Somerville MA as needed.
Monday to Friday occasionalweekendsand extended hours.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$63648.00 - $90750.40/AnnualGrade
6EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
Senior IC
About Company
Patients at Mass General have access to a vast network of physicians, nearly all of whom are Harvard Medical School faculty and many of whom are leaders within their fields.
