Client Services Solutions Specialist (ENTRY LEVEL)

Job Title:Client Services Solutions Specialist

Reports to:Not Specified

Hours:8:30 AM - 5:00 PM

FLSA Status:Exempt

Full Time or Part Time:Full-Time

Choice isnt optional. Its everything.

In how we fight for our future. But somewhere along the way medicine forgot that. Todays system runs on one-size-fits-all answers and a cold just take this mentality. Its efficient. Its easy. Its wrong.

EVEXIAS exists to blow that model wide open.

Were pioneering a new way of doing things and it starts by handing the decision back to the people who matter... you and your provider. TOGETHER you choose treatments tailored to your whole self: mind body and spiritincluding advanced personalized hormone therapies designed to restore balance and vitality.

We go beyond surface symptoms to uncover the root cause using todays breakthroughs to ignite a transition of modern medicinewhere insight runs deeper care is pro-active and connection is everything. We dig deeper. Treat smarter. And restore something even more powerful than healthyour Freedom. This isnt just healthcare. Its your comeback story and that story starts with a choice.

Get Well. Live Well.

Job Overview

The Client Services Solutions Specialist is an entry-level role responsible for providing day-to-day support to partners and clients. This position serves as a primary contact for troubleshooting system navigation and ensuring a positive user experience.

Key Responsibilities

• Manage client inquiries via email chat and phone with professionalism.
• Provide step-by-step troubleshooting for platform navigation and system issues.
• Escalate complex technical matters to internal teams when necessary.
• Maintain accurate documentation of client interactions and resolution progress.
• Collaborate with Sales and Operations to facilitate smooth client onboarding and administrative tasks.
• Assist in testing system updates and maintaining basic configuration settings.

Skills and Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• Exceptional verbal and written communication skills.
• Strong aptitude for learning new technologies and software quickly.
• Ability to translate technical concepts into simple actionable instructions.
• Patient empathetic and service-oriented demeanor.
• Prior experience in customer service help desk or support environments is highly preferred.
• Familiarity with CRM or ticketing systems is a plus.

We are committed to supporting our teams health financial future and work-life balance. Our benefits include:

Healthcare Coverage:Comprehensive health dental and vision insurance plans with company-subsidized premiums.

Peace of Mind:100% company-paid Short-Term Disability (STD) Long-Term Disability (LTD) and Life Insurance.

Retirement Savings:A 401(k) plan featuring a 4% company match to help you build for the future.

Work-Life Balance:Generous Paid Time Off (PTO) so you can relax recharge and take care of what matters most.

Our Mission

To empower individuals and providers with personalized root-cause-focused care that restores health balance and freedom.

Our Vision

To lead a transformative shift in modern medicinewhere deeper insights proactive care and personal choice define the future of wellness.

Our Values

Care:We provide a welcoming nurturing environment for our staff and our clients.

Growth:We are dedicated to fostering beneficial change for ourselves and those we serve.

Respect:We are unwavering in our commitment to speak with honor and listen without judgement.

Partnership:Working collaboratively to build trust value diverse perspectives and achieve shared goals.

Integrity:Acts with honesty accountability and alignment to company values

The Fine Print:

EVEXIAS Equal Employment Opportunity (EEO) Statement

EVEXIAS is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We comply with all applicable federal state and local fair employment laws ensuring equal employment opportunities for all employees and decisions at EVEXIAS are based on qualifications merit and business needs. We do not discriminate on the basis of race color religion sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity or expression age national origin disability genetic information marital or familial status military or veteran status citizenship status creed domestic violence victim status caregiver status or any other characteristic protected under applicable laws.

This policy applies to all aspects of employment including recruitment hiring training compensation benefits promotions transfers terminations and other terms and conditions of employment.

EVEXIAS is dedicated to maintaining a workplace free from discrimination harassment and retaliation ensuring a respectful and inclusive environment where all employees can thrive.

If you require a reasonable accommodation during the application process or in your role due to a disability or any other protected status please contact for assistance.

Texting Privacy Policy and Information:

Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Message frequency will vary depending on the application process. Msg & data rates may apply. OPT out at any time by texting Stop.