Office Coordinator, Counseling Center

Summary

The Skidmore College Counseling Center is seeking a compassionate energetic and organized person to join a collaborative interdisciplinary team of mental health care providers who support student well-being on campus. The Office Coordinator provides crucial front desk service (phone and in person) during business hours and plays a key role in creating a welcoming inclusive environment where everyone feels comfortable accessing help. The Office Coordinator must be able to maintain a calm professional and compassionate demeanor when individuals are in distress or crisis and must be able to protect confidentiality across a variety of situations. The Office Coordinator manage the internal and external business and administrative operations of the Counseling Center including: scheduling ordering supplies generating reports and assistance with creating materials event management and promotion. This is a 35 hours per week 12 months per year position and is a unique opportunity for someone who wishes to work in a mental health office setting supporting students.

Primary Job Duties

1. Serve as the primary contact for phone email and in-person inquiries providing prompt empathetic and accurate responses to students and families.
2. Responsible for managing appointment scheduling and triage requests ensuring timely care for urgent needs.
3. Maintain and update the electronic medical record and scheduling system.
4. Process new client paperwork release forms and clinical documentation in compliance with HIPAA NYS and federal confidentiality and security laws and regulations.
5. Support the daily functioning of the office including supply ordering invoice processing and confidential record management.
6. Assist with updates to the Counseling Center website and creation of educational and promotional materials such as pamphlets flyers and digital resources; provide administrative support for departmental projects and initiatives.
7. Support the Director of Counseling Center in preparing the annual operating budget; track and reconcile departmental expenditures including purchase card (P-card) account statements check requests and deposits; and monitor supply and service utilization to promote cost-effective practices.
8. Assist with event planning for workshops trainings and special initiatives.
9. Coordinate logistics for staff searches and onboarding.

Qualifications and Competencies

Education: Associates Degree: Healthcare Office Management and/or Business Administration preferred

Experience: 3-5 year post education: Para-professional medical office management outpatient clinic management

• Excellent organizational and multi-tasking skills in a fast-paced environment
• Strong written and oral communication skills with the ability to engage students and families with empathy and professionalism.
• Must have the ability to function calmly compassionately efficiently and effectively in urgent situations
• Maintain a high level of confidentiality
• Strong accounting/bookkeeping skills
• Excellent computer skills -proficiency in software applications including Microsoft Word Excel; excellent data entry skills; familiarity with electronic scheduling and record-keeping
• Commitment to supporting and engaging students from varied backgrounds identities and lived experiences with the ability to adapt communication and services to meet diverse needs
• Ability to work independently while thriving in a collaborative team environment.

Salary: $21.00 - $23.00 per hour

Required documents needed to apply:

• On-line application
• Cover Letter
• Resume
• List of Three References

EEO STATEMENT

Skidmore College is committed to being an inclusive campus community and as an Equal Opportunity Employer does not discriminate in its hiring or employment practices on the basis of race color creed religion gender age national or ethnic origin physical or mental disability military or veteran status marital status sex sexual orientation gender identity or expression genetic information predisposition or carrier status domestic violence victim status familial status dating violence or stalking or any other category protected by applicable federal state or local laws.

Employment at Skidmore College is contingent upon an acceptable post-offer background check result.

CREATIVE THOUGHT MATTERS.