Process Transformation Lead

Calling all innovators - find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your role:

The Process Transformation Lead (AI & Automation) plays a critical role in a newly formed team responsible for evaluating and modernizing business processes that support software implementation teams delivering enterprise banking products. This individual will assess existing often mature and highly manual workflows and identify size and prioritize opportunities to optimize standardize automate or transform them using AI (e.g. copilots/agents chatbots and workflow automation) in close partnership with technical delivery teams.

This role acts as a trusted advisor to delivery teams business stakeholders and technical leaders by applying a structured approach to process improvement value assessment and change adoptioncombined with a practical understanding of AI capabilities and constraints. The Lead ensures that proposed changes are feasible aligned with enterprise standards and delivered with clear success metrics that improve efficiency accuracy and the endtoend client implementation experience.

What youll do:

Business Process Review & Optimization

• Conduct comprehensive reviews of existing processes used by software implementation teams for bankingrelated products.
• Map currentstate workflows (people tools dependencies documentation data inputs/outputs).
• Identify inefficiencies redundancies bottlenecks and higheffort tasks that are strong candidates for AI augmentation or automation.
• Evaluate process maturity and readiness for modernization.
• Translate complex operational challenges into clear problem statements and improvement recommendations.

AI Opportunity Identification Prioritization & Partnership

• Assess where AI (copilots/agents chatbots workflow automation) can improve productivity reduce manual effort and enhance implementation delivery quality.
• Develop well-formed use cases (problem statement current-state pain target-state workflow assumptions risks) and define expected value (time saved quality lift cycle-time reduction).
• Partner with technical AI/engineering teams (platform owners automation COEs Copilot enablement) to validate feasibility define solution options and sequence delivery.
• Serve as the operational owner for the use-case intake and prioritization pipeline (discovery sizing stakeholder alignment readiness and handoff to build teams).

Change Leadership & Stakeholder Engagement

• Present findings and recommendations to leaders in Delivery Product and Operations.
• Collaborate closely with implementation managers SMEs and process owners to secure alignment and prioritization.
• Help guide teams through the transition from manual/mature workflows to AIenhanced processes.
• Create clear documentation (process maps proposals value assessments training materials).
• Assist in building a culture of AI adoption by proactively showcasing benefits risks and value.

Continuous Improvement & Measurement

• Define success metrics KPIs and ROI expectations for redesigned processes.
• Monitor implemented solutions to ensure they produce measurable business impact.
• Continuously scan for new AI capabilities that can be incorporated into the delivery lifecycle.

Experience youll need to have:

• Strong background in business process analysis process mapping or operational workflow design.
• Experience with software implementation lifecycles (preferably in financial services or enterprise level services).
• Working knowledge of AI/automation concepts (conversational AI generative AI copilots/agents workflow automation) with the ability to identify practical use cases constraints and risks.
• Ability to translate business needs into clear technical requirements and recommendations.
• Excellent communication skills with the ability to influence across teams and leadership levels.
• Strong analytical thinking with a structured methodical approach to problemsolving.

Experience that would be great to have:

• Experience with banking software platforms or related financial technology.
• Exposure to AI/automation platforms (e.g. Copilot Power Automate UiPath custom agent frameworks) as a customer analyst product owner or partner to engineering teams (hands-on building is a plus not required).
• Prior experience in advisory consulting process transformation or PMO environments.

How youll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Travel:Travel up to 20%

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including but not limited to F-1 (OPT CPT STEM) H-1B H-2 or TN or any candidate requiring sponsorship now or in the future will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical financial social and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training development and internal mobility opportunities.
• Medical dental vision life and disability insurance options available from day one.
• Retirement planning and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental caregiver and military leave.

Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

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Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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