Service Operations Production Support Engineer Assistant Vice President

Job Description:

Job Title Service Operations - Production Support Engineer

Corporate Title Assistant Vice President

Location Cary NC

Who we are

In short an essential part of Deutsche Banks technology solution developing applications for key business areas.

Our Technologists drive Cloud Cyber and business technology strategy while transforming it within a robust hands-on engineering culture. Learning is a key element of our people strategy and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.

Having first established a presence in the Americas in the 19th century Deutsche Bank opened its US technology center in Cary North Carolina in 2009. Learn more about us here.

Overview

You will support Deutsche Banks Corporate Bank a global leader in cash management trade finance and securities services that enables corporate and institutional clients to manage their daily financial this role you will help ensure that clients can reliably access critical services across payment initiation account services and clientcentric technology platforms. You will contribute directly to strengthening production stability by resolving issues improving automation and enhancing monitoring across these client-facing applications. By doing so you enable smoother client experiences and help the organization reduce risk increase efficiency and maintain high service standards. Ultimately you play a key part in shaping a stronger engineering culture and driving continuous improvement across Corporate Bank Production.

What We Offer You

• A diverse and inclusive environment that embraces change innovation and collaboration

• A hybrid working model allowing for in-office / work from home flexibility generous vacation personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits retirement savings plans parental leave and family building benefits

• Educational resources matching gift and volunteer programs

What Youll Do

• Provide handson resolution of technical and functional incidents including user requests and troubleshooting across applications infrastructure and production environments

• Respond rapidly to production issues using datadriven decisionmaking leading rootcause analysis and conducting blameless postmortems to minimize downtime and financial impact

• Enhance application health through improved monitoring and automation to reduce manual tasks and strengthen system resilience

• Deliver clear timely communication to business stakeholders and senior technologists throughout incident management and followup activities

• Partner with development teams to design and deploy scalable faulttolerant solutions that align with business objectives while strictly adhering to change incident and problemmanagement frameworks

• Champion engineering excellence by promoting continuous improvement strengthening SRE capabilities within Production Support teams and actively participating in resiliency BCP and componentfailure testing

Skills Youll Need

• Bachelors Degree in Computer Science or equivalent experience with strong troubleshooting and collaboration in a mixed team

• Experience in controlled production environments with strong knowledge of ITIL practices global service operations and financialtechnology or clientfacing support functions

• Technical proficiency in UNIX/Linux Solaris Java J2EE Python PowerShell Structured Query Language (SQL) scripting databases (Oracle/MSSQL) debugging across infrastructure components and cloud technologies (Global Control Programme (GCP) preferred)

• Handson background in Site Reliability Engineering including building SLI/SLOs and working with monitoring and scheduling tools such as Geneos Splunk Grafana New Relic and ControlM as well as microservices APIs CI/CD pipelines and container platforms (OpenShift/Kubernetes)

Skills That Will Help You Excel

• Excellent troubleshooting and problem-solving skills

• Excellent communication skills both written and verbal with attention to detail

• Ability to work in virtual teams and in matrix structures

• Service Operations experience within a global operations context

Expectations

It is the Banks expectation that employees hired into this role will work in the Cary office in accordance with the Banks hybrid working model.

Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in Cary North Carolina is $100000 to $153000. Actual salaries may be based on a number of factors including but not limited to a candidates skill set experience education work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank we recognize that our benefit programs have a profound impact on our colleagues. Thats why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves at every stage of life. We provide access to physical emotional and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Learn more about your life at Deutsche Bank through the eyes of our current employees: California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Banks California Privacy Notice please email.

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We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly thinking commercially taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive fair and inclusive work environment.

Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or other characteristics protected by law. Click these links to viewDeutsche Banks Equal Opportunity Policy Statementand the following notices:EEOC Know Your Rights;Employee Rights and Responsibilities under the Family and Medical Leave Act; andEmployee Polygraph Protection Act.