Front Desk Reception, Hospitality, & Safety Manager (Open to MTW Alumni Only)

About the Organization

More Than Words (MTW) is a nonprofit social enterprise that empowers youth who are in the foster care system court involved homeless or out of school to take charge of their lives by taking charge of a business.

MTW is an exemplary organization that has continually held up a mirror to identify areas for improvement and accountability; that ethic is part of the culture and fabric of MTW and it extends to our commitment to ensure our staff and board reflect the racial and ethnic diversity and lived experiences of the young adults we are privileged to serve. People of color are highly encouraged to apply.

Position Summary

The MTW Front Desk Reception Hospitality & Safety Manager serves as the first point of contact for youth staff volunteers and visitors coming to the MTW Boston location. This role creates a welcoming safe and organized environment while supporting daily operations and maintaining safety protocols at More Than Words. The position plays a critical role in upholding the organizations mission to provide a secure supportive and positive space for youth development and job training while also being a key role to maintain safety protocols. The manager reports to the Boston Site Director.

Key responsibilities of this position include but are not limited to:

Front Desk & Reception

• Greet and welcome youth staff volunteers and visitors in a friendly professional manner
• Answer phones respond to inquiries and direct guests appropriately
• Manage sign-in/sign-out procedures for youth volunteers and visitors
• Create name tags for all youth volunteers and visitors
• Maintain accurate attendance and visitor logs

Hospitality & Customer Service

• Create a warm inclusive and respectful environment for all participants and guests
• Assist volunteers and guests with general information about programs and services
• Support events meetings and daily activities as needed
• Maintain a clean organized and welcoming front desk and common areas

Safety & Security

• Monitor facility entrances and ensure adherence to safety and access protocols
• Verify identification and authorization for youth volunteers and visitors
• Enforce organizational safety policies and emergency procedures
• Respond calmly to safety concerns or incidents
• Communicate concerns promptly to supervisor or program leadership

Operational Support

• Respond to customer service emails in a timely and professional manner
• Coordinate donation logistics including dispatch scheduling and calendar management
• Assist with basic marketing and social media tasks including posting updates and sharing program information

Administrative Support

• Perform basic administrative tasks such as supply ordering data entry and scheduling support
• Distribute mail supplies and messages to staff and program areas

Qualifications

• High school diploma or equivalent (required)
• 21 years of age
• MTW Alumni having completed 2 years of MTW graduate career services
• Experience in reception hospitality customer service or youth-serving environments preferred
• Basic computer skills (email data entry scheduling systems)

Desired Skills & Attributes

• Warm approachable and culturally responsive demeanor
• Strong attention to detail and situational awareness
• Ability to set boundaries and enforce policies respectfully
• Reliability punctuality and professionalism
• Experience working with youth volunteers or community organizations a plus

Schedule:Monday Friday 9 AM - 5PMat our Boston site. Occasional evening or weekend hours may be scheduled in advance on mutual agreement for events or presentations.

Compensation:$52000 - $57749;commensuratewith skills and experience

Benefits:

• Medical and Dental Insurance

• 401K with up to 3.5% Employer Match

• Optional tax saving Flexible Spending Accounts (FSA) for health dental dependent caretransportationand parking

• Generous paid vacation and sick time

• Significant growth opportunities and professional development

• Employee Discounts

ToApply:Please include bothresumeand a cover letter.

All of MTWs sites are commuter friendlyand areconveniently located near public transportation.

Background Checks:

More Than Words requires all staff service members volunteers boardmembersand youth over 18 years of age to undergo background checks. More Than Words is a CORI friendly organizationandreviews CORIs on a case-by-case basis.

MTW EEO Statement:

MTW is an equal opportunity employer fully committed to achieving a diverse and inclusive workplace that embraces and encourages applicants of every background. The organizations policy regarding equal employment opportunity means that all decisions regarding recruitment hiring benefits wage and salary administration scheduling disciplinary action and termination will be made without unlawful discrimination on the basis of sex gender race color age national origin religion disability medical condition genetic information marital status sexual orientation gender identity or expression citizenship status pregnancy or maternity veteran status or any other status protected by applicable federal state or local law. If you require reasonable accommodation in completing an application interviewing or otherwiseparticipatingin the employee selection process please direct your inquiries to.

Required Experience:

Manager