SA660 Performance & Development Officer

#NWVIS

#LI-DNI

Please note this vacancy is only available to BCC employees.

Performance and Development Officer

Acting Up until 30/09/2026

Grade C

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

The role

Ready for your next stretch opportunity Join our Training & Development Team!

Were excited to share an opportunity for a permanent Performance and Development Officer within our Customer Service Training and Development Team.

If youre currently a permanent member of the Contact Centre and bring a positive can-do approach to new challenges this could be the perfect next step in your career. Its a great time to join us as we continue to grow and evolve our training and development offertheres lots of exciting change happening!

What youll be doing:

In this hands-on role youll play a key part in helping our teams thrive. Youll work closely with colleagues across the Contact Centre to support and enhance performance through coaching training and collaboration.

• Assess team and individual performance to spot development opportunities
• Deliver engaging coaching and training to support continuous improvement
• Help onboard and train new starters
• Build effective learning strategies that create high-performing happy teams
• Support performance management processes and contribute to improving efficiency across services

This is a fantastic opportunity to build on your existing experience develop new skills and make a real impact on both people and performance.

Why apply

If you enjoy helping others succeed love sharing your knowledge and are looking to challenge yourself in a new waythis role offers the chance to grow influence and be part of something meaningful.

Please upload your up-to-date CV via the attachments part of your application this is required for shortlisting. Unfortunately we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer andwe arecommitted to employing retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments additional support accessibility needs or if there is any way in which we can support you through your application.

For any informal enquires please contact the Resourcing Team

A Disclosure and Barring Service (DBS) check will be undertaken.

Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy Birmingham City Council here.

Job Description Person Specification

Performance and Dev Officer JD