Service Mapping Consultant
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Job Location:
Brooklyn, NY - USA
Monthly Salary:
$ 42 - 48
Posted on:
10 days ago
Vacancies:
1 Vacancy
Job Summary
Service Mapping Consultant
ROLE
We need a Service Mapping Consultant at the New York City Department of Social Services (DSS). DSS enhances the quality of life for all New Yorkers by providing temporary assistance to eligible individuals and families with social service and economic needs supported by IT Services (ITS) which operates the critical technology infrastructure behind the agencys programs. DSS is currently executing a large-scale Data Center Co-location and Migration Project to consolidate multiple data centers into a new facility at 11 MetroTech in Brooklyn replacing end-of-life infrastructure and mitigating risk of service disruption to agency this role you will develop maintain and optimize Service Mapping in ServiceNow design custom patterns probes and sensors for infrastructure discovery maintain CMDB alignment with the CSDM framework and integrate service mapping outputs into incident change and problem management workflows to improve root cause analysis and reduce mean time to resolution. This is a full-time opportunity. We can offer a competitive salary and a comprehensive benefits package.
RESPONSIBILITIES
REQUIRED SKILLS/EXPERIENCE
EDUCATION / CERTIFICATIONS
LOCATION
CLIENT
WORK AUTHORIZATION
TRAVEL
WORK HOURS
EMPLOYMENT CLASSIFICATION
RELOCATION
COMPENSATION
West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race color creed religion gender sexual orientation ancestry national origin age marital status mental disability physical disability medical condition pregnancy political affiliation military or veteran status or any other basis prohibited by federal or state law.
Other Considerations: applicants will be subject to a background investigation. Individuals primary workstation is in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC copier fax telephone cell phone etc. Occasionally required to reach overhead bend and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.
ROLE
We need a Service Mapping Consultant at the New York City Department of Social Services (DSS). DSS enhances the quality of life for all New Yorkers by providing temporary assistance to eligible individuals and families with social service and economic needs supported by IT Services (ITS) which operates the critical technology infrastructure behind the agencys programs. DSS is currently executing a large-scale Data Center Co-location and Migration Project to consolidate multiple data centers into a new facility at 11 MetroTech in Brooklyn replacing end-of-life infrastructure and mitigating risk of service disruption to agency this role you will develop maintain and optimize Service Mapping in ServiceNow design custom patterns probes and sensors for infrastructure discovery maintain CMDB alignment with the CSDM framework and integrate service mapping outputs into incident change and problem management workflows to improve root cause analysis and reduce mean time to resolution. This is a full-time opportunity. We can offer a competitive salary and a comprehensive benefits package.
RESPONSIBILITIES
- Develop maintain and optimize Service Mapping in ServiceNow including creating and updating service maps and reusable patterns to reflect current infrastructure and application dependencies
- Design and configure custom patterns probes and sensors to enhance infrastructure discovery accuracy and coverage.
- Leverage ServiceNow Discovery to continuously and automatically identify IT components relationships and business services across hybrid environments.
- Maintain CMDB alignment with the CSDM framework ensuring all mapped services adhere to standard service taxonomy and lifecycle definitions.
- Validate and improve CMDB data integrity ensuring accuracy completeness and up-to-date relationships between technical and business services.
- Collaborate with application owners infrastructure teams and business stakeholders to define service boundaries and enforce CMDB governance standards.
- Integrate service mapping outputs into incident change and problem management workflows to improve root cause analysis and reduce mean time to resolution (MTTR).
- Proactively troubleshoot resolve and document service mapping and CMDB-related issues including performance data gaps and misalignments.
REQUIRED SKILLS/EXPERIENCE
- Knowledge of ServiceNow Service Mapping including pattern development probes and sensors
- Understanding of the Common Service Data Model (CSDM) framework and service taxonomy
- Ability to define service boundaries and map application-to-infrastructure dependencies
- Familiarity with hybrid environment discovery (on-prem and cloud)
- Basic experience integrating service maps into incident change and problem workflows
- CMDB data integrity practices: completeness checks relationship accuracy governance standards
- Troubleshooting skills for service mapping failures data gaps and CI misalignments
- 1-2 years of experience in ServiceNow Service Mapping or CMDB configuration
- Exposure to CSDM or similar service taxonomy frameworks preferred
- Experience collaborating with application owners or infrastructure teams to define service relationships
- Demonstrated ability to document technical processes and mapping configurations
EDUCATION / CERTIFICATIONS
- Bachelors degree in a related field preferred
LOCATION
- Brooklyn NY
CLIENT
- NYC Department of Social Services
WORK AUTHORIZATION
- Must be legally entitled to work in the United States
TRAVEL
- No travel required.
WORK HOURS
- 8 hours per day. 1 unpaid hour for lunch
EMPLOYMENT CLASSIFICATION
- W2 Hourly
RELOCATION
- Not eligible for relocation benefits.
COMPENSATION
- Compensation Range: $42.70 - $48.08/hr commensurate on experience
- Benefits: Benefits package includes options for health dental and vision insurance coverage; 401k contribution options; paid sick time
West 4th Strategy is an Equal Opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race color creed religion gender sexual orientation ancestry national origin age marital status mental disability physical disability medical condition pregnancy political affiliation military or veteran status or any other basis prohibited by federal or state law.
Other Considerations: applicants will be subject to a background investigation. Individuals primary workstation is in an office area. The noise level in this environment is low to moderate. Regularly required to sit for extended periods up to 80% of the time; frequently required to move about to access file cabinets and use office equipment such as PC copier fax telephone cell phone etc. Occasionally required to reach overhead bend and lift objects of up to 10 lbs. Specific vision abilities required by this job include the use of computer monitor screens up to 80% of the time.
Required Experience:
Senior IC
About Company
As a nation-wide provider of high-tech professionals, West 4th Strategy arms federal agencies and prime contractors with empowered professionals in data analytics, cybersecurity, systems integration, infrastructure management, and program management.
