Customer Service Specialist (55799)

COMPANY

Applied Technical Services LLC (ATS or the Company) is a leading provider of critical testing inspection certification and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing power generation aerospace medical and defense. ATS was founded in 1967 and is headquartered in Marietta GA. Today the Company employs nearly 2100 team members in over 95 locations across the United States.

Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services.

Who We Are

CalSourcean ATS company is Upstate New Yorks premier test equipment and gauge calibration lab operated by people dedicated to metrology quality and integrity.

The Position:

CalSource is seeking an enthusiastic and personable Customer Service Representative. Reporting to the Calibration Supervisor at CalSource-Rochester youll play a vital role in our team. The individual in this role will split time between working at the client site and at the CalSource facility performing customer service duties collections using our accounts receivable system or other responsibilities as needed.

The Customer Service Representative will split the work week between our Syracuse NY location and a local customer site.

Responsibilities:

As a Customer Service Representative your responsibilities will include:

• Answering phone calls and addressing customer inquiries.
• Greeting clients with a friendly and professional demeanor.
• Providing basic administrative assistance for various computer systems used in the calibration laboratory.
• Maintaining the Customer Relationship Management system (CRM).
• Responding to customer service calls emailsand web requests promptly and courteously.
• Quoting and scheduling field service/onsite jobs to include the monthly schedule
• Performing shipping and receiving duties as needed
• Process calibration documents for technicians
• Generating calibration quotes
• Other duties and responsibility as necessary

Minimum Requirements:

• 2 5 yrs relevant experience with a High school diploma or equivalent
• Experience in industrial manufacturing or electronic/mechanical product and/or services support highly desired
• Exceptional customer service and phone skills
• Excellent interpersonal verbal and written communication skills
• Attention to detail
• Must be personable and interact comfortably with clients and co-workers
• Must be able to work independently with minimal supervision
• Efficient with Microsoft office specifically Excel and Outlook

EOE/AA/M/F/Vet/Disability
ATS is an equal opportunity employer where employment is based upon personal capabilities and qualifications without discrimination due to race color religion gender age national origin disability veteran status or any other protected characteristic as established by law.

U.S. Persons Only: A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations (ITAR). Accordingly the company will consider only U.S. Persons for this position. A U.S. Person includes (a)U.S. citizens or nationals; (b)U.S. lawful permanent residents (i.e. green card holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.