Team Leader Customer Service- Travel
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Job Location:
Monthly Salary:
Experience Required:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Position - Customer Service Team Lead
Classification - Voice / Domestic / Travel / Ticketing Operations
Reports to - Manager
Education - Any Graduation
Location - Goregaon West
Shifts - Rotational (8 hours)
Days working - 6 days working
Assist members with understanding program benefits and consult them on travel portal inquiries
Resolve questions and be able to process all travel inquiries
Assist members with schedule changes reinstate cancelled bookings; and overall troubleshooting for any irregular case.
Field inbound calls or make outbound calls for the majority of your shift
Personally responsible for individual customer satisfaction and resolution
Collaborate with team members partners to ensure resolution
Manage loyalty related questions from clients
Update CRM internally
Able to take email chat and voice requests from clients
Requirements
4-6 Years of Travel experience required
Minimum 1-2 years of experience in a call center environment as Team Lead
Good communication skills with fluency in English
Experience servicing a Domestic customer base
Airline Travel and Resorts experience preferred
GDS Travel Software experience desirable but not mandatory
Able to learn new process quickly and adaptable to change
Comfortable making outbound and taking inbound calls
Required Skills:
Loyalty Travel Ticketing Customer Service Team management good comm skills
Required Education:
Min 12th pass Preferred Graduate IATA GDS trained loyalty management team leading Customer service
