Junior Technical Account Manager – Cloud Services (CALA)

The Junior TAM supports customer success by focusing on Proof of Concepts (PoCs) onboarding execution and ongoing customer engagement. This role works closely with senior TAMs Sales Engineers and Delivery teams to ensure a smooth customer journey from initial deployment to steady-state operations.

As a technical account manager you are the trusted advisor of your customers in CALA. You are the internal champion coordinating the cross functional approach required for sustained customer satisfaction success and growth.

1. Cloud Proof of Concepts (PoCs)

Support planning and execution of PoCs with customers and internal teams

Track PoC progress milestones and success criteria

Ensure proper documentation of results and outcomes

Coordinate between Sales SEs and Delivery teams during PoCs

2. Customer Onboarding

Assist in onboarding new customers to Radware Cloud Services

Coordinate onboarding activities (kick-off configuration validation)

Track onboarding progress and ensure timely completion

Ensure customers understand basic service functionality and usage

3. Customer Management

Maintain regular communication with assigned customers

Monitor customer activity and engagement

Support preparation of basic service reviews (metrics usage status)

Ensure customer requests are properly routed to the relevant teams

Act as the escalation point for the customer inside the organization for fast resolution

Handle experts level tickets related to CALAs customers

Qualifications:

Bachelors degree in Computer Science Engineering or related field (or equivalent experience)

13 years of experience in customer-facing or technical roles (internships count)

Basic understanding of networking concepts (TCP/IP HTTP DNS)

Familiarity with cloud or SaaS environments is a plus

Strong organizational and follow-up skills

Ability to manage multiple tasks and customers simultaneously

Soft Skills

Strong communication and interpersonal skills

Customer-oriented mindset

Structured and detail-oriented

Team player with willingness to learn

Proactive attitude and ownership of assigned tasks

• Languages
  

Spanish: Native or fluent

English: Professional proficiency