L2 IT Support Engineer KRK
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Job Location:
Salary:
Experience Required:
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking for an IT Support Engineer (L2 level) in Kraków!
Excis is a global leader in IT support driven by innovation and collaboration. We are seeking a proactive Level 2 IT Support Engineer to manage hardware software and IT assets across multiple locations. Join us and start a rewarding career in a friendly family-like environment where youll enjoy coming to work every day.
About us:
- We serve clients in over 190 countries
- Over 6000 engineers worldwide
- More than 200 corporate clients
We foster an open friendly and growth-oriented organizational culture where individual achievements contribute to the success of the entire team. Whether its solving complex IT challenges or celebrating successes together our people always come first.
Start your journey with Excis and grow with us!
Key responsibilities:
- Provide technical support to users (onsite and remote)
- Diagnose and resolve hardware software and network issues
- Support desktops laptops printers and mobile devices
- Manage user accounts and provide basic application support
- Perform basic network diagnostics (connectivity DNS TCP/IP)
- Collaborate with internal teams and escalate issues when necessary
- Work in accordance with ITIL processes (incidents requests problems)
- Maintain documentation of tickets and their resolutions
Requirements
- Higher education in IT (Bachelors Masters or equivalent experience)
- At least 2 years of experience in End User Computing (EUC) support or onsite IT support
- Practical knowledge of ITIL standards (incident asset and configuration management)
- Hands-on experience with asset tagging and updating the CMDB database
- Basic networking knowledge: Cisco/HP devices TCP/IP DNS WINS
- Experience with printers mobile devices and common business applications
- Strong customer service orientation and proactive approach
- Excellent interpersonal and customer service skills
- Proficiency in both English and Polish
Benefits
Benefits:
At Excis your work matters. Youll become part of a dynamic hands-on team where your technical expertise directly contributes to user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across various technologies. Enjoy competitive compensation and the opportunity to contribute to a global IT industry leader that values innovation and excellence.
Looking to make an impact and grow your career Apply now to join the Excis team in Warsaw and be among the top IT support professionals!
Required Skills:
1st/ 2nd line technical background Technical certifications considered a plus Helpdesk desktop management experience Service oriented with a strong focus on customer satisfaction Excellent decision making skills Excellent analytical and problem solving ability Expert knowledge of Windows OS Linux and the way in which applications interact Ability to understand and translate the strategic direction into tactical execution points for the team
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
