EMEA IT Service Desk Agent

IT Service Desk Agent

WHO ARE WE

At Aliaxis we design innovative reliable and sustainable solutions for fluid and energy management. Our pipe and fitting systems work seamlessly behind the scenes delivering peace of mind to customers and end users across the globe.

With operations in over 40 countries we tackle the most complex challenges in the building infrastructure industrial electrical and agriculture sectors. But what truly drives us is our people. Our 15000 employees bring the expertise passion and dedication that power everything we do.

Together we make life flow and were looking for talented individuals to join us on that journey.

See our websites:


Careers Join Our Team and Work With Purpose Aliaxis

WHAT WERE WORKING TOWARDS

Were offering a unique opportunity to join a global Belgian company with an international and collaborative culture. Aliaxis is focused on strengthening its operational excellence and building agility for future growth.

Through our Horizon 2030 strategy we are evolving into a high-performing disciplined global organization and we are looking for people who want to grow with us and contribute to this transformation.

ABOUT THE ROLE

We are looking for an IT Service Desk Agentto join our EMEA IT teamin Poland.

In this role you will provide first-line IT support to employees across the EMEA region and act as a single point of contact (SPOC) for all IT incidents and requests. You will play a key role in ensuring smooth business operations by delivering high-quality support and collaborating with internal IT teams.

WHAT YOU WILL DO

• Act as a single point of contact (SPOC)for IT support via phone chat email and service portal
• Provide first-line IT supportacross various technologies (hardware applications telephony mobile devices etc.)
• Log categorize assign and track incidents and service requests in line with SLA requirements
• Resolve issues or escalate to L2/L3 teams when needed
• Support incident problemchangeknowledge user accessmanagementprocesses
• Identify and support handling of major incidents
• Maintain accurate documentation and contribute toknowledgeBasearticlesimprovements
• Monitor KPIs SLAsand contribute to continuous improvement initiatives
• Cooperate with internal stakeholders and IT teams across the organization
• Support IT projects system changes and service enhancements

ABOUT YOU

• Experience in IT Service Desk technical support or customer service
• Strong communication skills and customer-oriented mindset
• Fluency in FrenchandEnglish
• Good understanding of IT fundamentals and technologies
• Strong problem-solving skills
• Team player with proactive and solution-oriented attitude
• Experience with ITIL processes (preferred or willingness to learn)
• Ability to organize work and manage multiple tasks effectively

ABOUT OUR WORKPLACE

• Full-time employment contract
• Shift systemfrom Monday to Friday7:0015:00 and/or 10:0018:00
• Office-based/hybridrole in Wrocław
• LinkedIn Learning platform.
• Career Advancement: Clear paths for professional growth and advancement within a global company.
• Competitive Compensation: Attractive salary package with benefits tailored for your well-being and work-life balance.
• Benefits: Cafeteria System including Multisport card
• Social Fund (Holiday and Christmas)
• The role is hybrid; employee will be required to work at least 1 or 2 days per week in the office located in Poland Wroclaw( Sląskich 9).

HOW WE WELCOME YOU

For us equity and belonging start already at the application step: whether its offering flexibility in scheduling interviews or ensuring a supportive and inclusive environment we strive to remove barriers and create equal opportunities for all applicants. Should you have specific needs please do not hesitate to let us know and we will do our best to accommodate.

HOW TO APPLY

Apply via provided link / Apply form

Recruiter responsible:Samanta Morris